IT Support Specialist & Talent Technology Analyst

I am a bilingual Systems Engineer with a strong background in bridging technical IT support with Talent Acquisition operations. Throughout my career, I have demonstrated a proven track record of resolving complex technology incidents, particularly for the US market, while managing full-cycle recruitment processes efficiently. My expertise lies in driving user digital adoption and optimizing operational processes beyond traditional ATS administration to deliver effective solutions that align with core business metrics.

In my role as a Recruitment Technologist Specialist, I managed the technology infrastructure for the Talent Acquisition team, provisioning access, creating users, and assigning licenses across multiple job portals. I provided Tier 1 technical support and incident resolution for the primary ATS, supporting a large team of recruiters across Latin America, the US, and Canada. I successfully reduced user query resolution time by 50% through the development and delivery of comprehensive platform training.

Previously, as a Specialist Sourcer, I executed full-cycle recruitment operations for the US market using Avature ATS and coordinated complex interview logistics for a high-volume candidate pipeline. My performance earned me a promotion to the technology division within six months.

I also have experience as an LMS Administrator, where I administered institutional web platforms, ensured compliance with technological requirements, and led the adoption of Microsoft Teams by designing and delivering training to faculty and students. I provided hardware and software support, resolving device compatibility issues and improving user experience by creating digital guides.

Earlier in my career, I worked as a Service Desk Analyst delivering English-language IT support to US-based users, managing incident lifecycles, and reducing resolution times through advanced diagnostics. I also have experience coordinating election operations, where I directed voting center activities and trained staff to ensure transparency and efficiency.

My core competencies include Tier 1 IT support, ATS administration, LMS management, hardware/software diagnostics, incident management, full-cycle recruitment, and digital adoption strategies. I am fluent in both Spanish and English and hold certifications in Avature, Advanced English, Google IT Support, and soft skills and managerial competencies.