IT Support Technician – Level 1 & 2

I am an IT Support Technician with over 6 years of experience providing Level 1 and 2 support. I specialize in troubleshooting technical issues, maintaining computer equipment, and assisting users both on-site and remotely. Throughout my career, I have supported individual clients, small businesses, and retail environments, ensuring smooth and efficient IT operations.

I have a strong ability to communicate technical solutions clearly and in a user-friendly manner, which helps me effectively assist users with varying levels of technical knowledge. My expertise includes hardware and software troubleshooting, preventive and corrective maintenance, and configuration of office and commercial workstations.

I am proficient in Windows 10 and 11 operating systems, with basic knowledge of Linux. I am experienced in remote support tools such as TeamViewer, AnyDesk, and Remote Desktop (RDP), enabling me to provide timely assistance regardless of location.

My technical skills also cover hardware assembly, component replacement and upgrades, peripheral and basic network installation, and printer configuration. I am familiar with productivity tools like Microsoft Office 365 and Trello, and I manage incidents efficiently using ticket logging and coordination via email and WhatsApp Business.

I hold a qualification as an Electronics Technician and have completed additional training including the CCNA v7 Module 1: Introduction to Networks and a PC Assembly and Repair course. I am also certified with an EF SET English Certificate at the B1 Intermediate level.

I am passionate about delivering reliable IT support and continuously improving my skills to meet the evolving needs of users and businesses. I am currently based in Santa Fe, Argentina, and eager to contribute my expertise to a dynamic IT support team.