IT Support Specialist (L2)

I am an IT Support Specialist with over 18 years of hands-on experience delivering technical support, troubleshooting, and endpoint management across small, mid-sized, and enterprise environments. I have a strong background in diagnosing and resolving complex hardware, software, and networking issues, supporting over 1,500 end users across distributed environments with high customer satisfaction and service continuity. I am experienced in Windows and macOS administration, Microsoft 365 support, and remote troubleshooting. Currently, I am expanding my expertise into modern endpoint management and cloud-based environments such as Azure and Intune. Additionally, I bring foundational experience in frontend development using React and Next.js, which enables me to have a deeper understanding of systems, debugging, and user experience. Throughout my career, I have delivered advanced L2 and some L3 technical support, managing device lifecycles and ensuring operational continuity. I am proficient in networking setup and troubleshooting, malware removal, and endpoint security best practices. I am also familiar with ticketing systems like Jira and ClickUp and have experience creating technical documentation. I am currently pursuing certifications in Microsoft Endpoint Management and cloud/device management technologies. My passion for technology and continuous learning drives me to stay updated with the latest tools and best practices to provide excellent IT support and development solutions. I am open to remote roles across the US, LATAM, and Europe, aiming to leverage my skills in diverse and dynamic environments.