I am a very hard worker who is willing to go the extra mile to complete tasks efficiently and effectively. I am a quick learner and have strong hands-on skills, which allow me to adapt quickly to new environments and responsibilities. I enjoy working with a team and am always ready to contribute positively to group efforts. I am authorized to work in the United States for any employer and am willing to relocate anywhere to pursue new opportunities.
Throughout my work experience, I have developed a strong background in customer service and operations. I have worked in various roles including backup operator and customer service representative, where I handled high call volumes, processed orders and refunds, and maintained clean and organized workspaces. I am comfortable using equipment such as forklifts and punch machines and have experience managing customer accounts and assisting with medical insurance plans.
I have over ten years of customer service experience and have honed my communication and organizational skills. I am proficient in computer operations, including Microsoft Office and Salesforce, and have experience in sales, business development, and hospitality. I am certified in forklift operation and as a State Tested Nursing Assistant, which demonstrates my commitment to safety and care.
I am confident in my ability to manage multiple tasks simultaneously and maintain a positive attitude in fast-paced environments. My leadership skills and conflict management abilities help me to resolve issues efficiently and ensure customer satisfaction. I am also experienced in residential cleaning and hotel guest services, which have strengthened my attention to detail and service orientation.
I am eager to bring my skills and dedication to a new role where I can continue to grow professionally and contribute to the success of the organization. I am open to full-time opportunities and am ready to relocate as needed to meet the demands of the position.
Used forklift to move product to shipping areas; Operated the punch machine; Kept work area clean; Weighted Up product for storage; Clean machine after each use
Help with customer accounts; Receive high volume calls; Also did call backs; Took 50-70 calls a day; Processed refunds; Making orders; Taking orders over the phone; Working double screen
Worked for wellcare within the company; Change medical insurance plans; Took medical insurance payment; Find service provider for customer; Did inbound and outbound calls; Did high call volume; Remote
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