Sales Manager/ Ads Manger

I am a bilingual professional with experience in customer service, sales, and digital marketing. I have a proven ability to adapt quickly in dynamic environments, ranging from hospitality operations in the U.S. to managing customer relationships and optimizing digital campaigns. My strong communication skills, problem-solving mindset, and focus on delivering results and customer satisfaction have been key to my success.

Currently, I am pursuing a degree in Advertising at ULACIT, which complements my practical experience in digital marketing and customer service. I have also self-taught Meta Ads Fundamentals, enabling me to contribute effectively to digital marketing campaigns.

In my recent role as an Account Manager at BetUS Sportsbook, I managed customer accounts, supported sales processes, and handled client inquiries efficiently in a fast-paced online environment. I also assisted in user retention strategies and problem resolution.

Previously, I worked as a Digital Marketing Assistant focusing on Meta Ads, where I supported campaign optimization for e-commerce clients, created content and ad creatives, and improved campaign performance through testing and adjustments.

My experience in hospitality at Comfort Inn in Boston helped me develop strong operational and supervisory skills, progressing from housekeeping to front desk and eventually to a supervisor role. This experience enhanced my team coordination and service efficiency capabilities.

I am passionate about customer experience, sales, and digital marketing, and I continuously seek opportunities to grow and contribute to high-performing teams and campaigns. I am fluent in Spanish and have advanced proficiency in English, which allows me to work effectively in bilingual environments.

I am eager to leverage my skills and experience to drive business growth and customer satisfaction in future roles.