Systems Engineer

I am a Systems Engineer with 3 years of experience specializing in IT support, technical documentation, and incident resolution within critical environments such as banking and automotive sectors. My expertise includes troubleshooting, user support, and system maintenance, with a strong foundation in Windows environments, networking, security fundamentals, and Azure cloud technologies. I am committed to delivering quality work, continuous improvement, and effective problem-solving.

Throughout my career, I have worked closely with business stakeholders to analyze functional and technical requirements, ensuring that banking applications related to payment processes and financial operations run smoothly. I have documented process flows and procedures for critical applications and have experience diagnosing and resolving incidents in high-demand environments.

I have collaborated cross-functionally with development, QA, and business teams using agile methodologies, which has enhanced my ability to work efficiently in dynamic settings. My technical support experience includes assisting over 100 end users with a 95% satisfaction rate and analyzing ticket patterns to reduce incident recurrence by 25%.

I am currently pursuing a Master’s degree in IT Project Management to further enhance my skills and knowledge. My technical skills include incident management, vulnerability analysis, cloud fundamentals in Azure, programming languages such as C++, Java, JavaScript, HTML, and CSS, as well as networking protocols like TCP/IP and DNS.

I am fluent in Spanish (native) and have a B2 level proficiency in English. I am eager to contribute my skills and experience to a forward-thinking organization where I can continue to grow professionally and help drive operational excellence.