Operations and Communications Manager

Provided operational oversight for real estate development projects from concept through sale, helping keep timelines, decisions, and deliverables on track. Facilitated communication across contractors, designers, vendors, and leadership to maintain alignment and reduce delays. Managed risk assessment and mitigation strategies for development timelines and budgets. Tracked project milestones and ensured deliverables were met on schedule. Developed operational processes and documentation to support business growth.

Owned and operated a successful childcare business over 12 years, managing all aspects of daily operations, budgeting, and compliance. Developed and implemented age-appropriate curriculum and enrichment activities. Demonstrated strong operational leadership through multitasking, problem-solving, crisis response, and dependable follow-through in a fast-paced setting. Managed parent communication, enrollment, billing, and scheduling systems for hundreds of families. Created and maintained operational policies and procedures for consistent quality of care. Handled all financial operations including budgeting, invoicing, and expense tracking.

Led all stateside operations for a growing, international nonprofit, managing communications, donor engagement, financial tracking, and organizational policy development. Managed donor database of over 1200 contacts using Bloomerang CRM and coordinated 30+ fundraising campaigns, increasing donor retention and engagement. Developed and distributed strategic communications including newsletters, social media content, and donor correspondence using Canva, Google Workspace, and Microsoft Office. Oversaw budgeting, expense tracking, and financial reporting to ensure fiscal accountability and transparency. Created and implemented organizational policies and standard operating procedures to improve workflow efficiency. Coordinated multi-step projects with clear timelines, proactive follow-up, and efficient execution across multiple stakeholders. Maintained confidential donor and organizational records in compliance with nonprofit regulations.

Coordinated all operational aspects of a free gynecology clinic serving uninsured and underinsured women. Managed donor relations, fundraising communications, and community outreach to sustain clinic funding. Served as a key liaison between volunteers, patients, providers, and clinic leadership, helping maintain alignment and responsive communication. Created marketing materials and managed social media presence to increase community awareness. Tracked donations and maintained donor database using CRM systems. Collaborated with healthcare providers, community organizations, and stakeholders to expand clinic services.

Conducted data analysis to support healthcare quality measure development and reporting. Assisted in the evaluation and validation of clinical quality measures. Supported research initiatives focused on improving healthcare outcomes across Wisconsin. Compiled and organized clinical data for stakeholder presentations and reports.

Provided direct patient care in a Level 1 Trauma Center, supporting nursing staff in a fast-paced clinical environment. Assisted with patient mobility, hygiene, vital signs monitoring, and daily living activities. Documented patient information accurately and maintained confidential medical records. Collaborated with interdisciplinary healthcare teams to ensure quality patient outcomes.