Senior Duty Manager

General police duties including attending complaints, crime prevention, firearm training, running accident office, plotting crime stats, liaison between detective and uniform force, radio control for 3 years, use of firearms and police databases.

Capturing motor and non-motor claims, appointing assessors, managing queries between customers and brokers, payment of claims, filing, arranging car hire, monitoring stats/performance, liaising with underwriters, making decisions on claims, appointing investigation unit on suspicious claims, using Excel, Word, company databases.

Handling third party claims, recovering outstanding accident claims from other insurance parties, using Excel, Word, company databases.

Analyzing fraudulent claims data, liaising with South African Insurance Crime Bureau, attending fraud line cases escalated to management, escalating fraudulent tip offs, creating and maintaining fraud database, investigating insurance fraud cases, testifying in court, compiling modus operandi stats, analyzing vehicle theft syndicates using Analyst Notebook, using Excel, Word, PowerPoint, company databases.

Liaising with South African Insurance Crime Bureau, specializing in high-risk motor vehicle stats, collating and distributing data on vehicle theft syndicates, monitoring staff performance, determining high risk areas for motor theft, compiling and distributing stolen vehicle stats, updating Unicode system linked with SAPS, presentations on stolen vehicles, compiling in-depth profiles on fraud-related persons or syndicates, using Excel, Word, Unicode system, PowerPoint, email, internet.

Managed national operations leading 400+ personnel, monthly reports to CEO, attending CCMA cases, shift management, team leadership, performance management, training and development, policy and procedure implementation, incident management, resource allocation, system monitoring (CCTV, alarms, communication), communication management, reporting, quality assurance, system optimization, collaboration with departments, budget management, emergency response planning and training.

Dealing with suppliers and representatives, daily reporting on Evo system to management, monthly stock takes, managing shop security, daily security and stock reports to head office, resolving customer queries, managing SOPs and KPAs, training staff on emergency scenarios, managing courier security procedures.