Customer-focused social media and client relationship professional

I am a customer-focused social media and client relationship professional with extensive experience managing online enquiries, brand communication, customer interactions, and audience engagement. I excel at monitoring social media management, escalating customer concerns, and maintaining a consistent brand voice. My strong written English skills, attention to detail, and ability to manage multiple communication tasks in a structured, remote-friendly environment enable me to deliver excellent results.

Currently, I serve as the Creative Director at UDÉMÉ RTW, a fashion brand, where I manage customer enquiries, product questions, order updates, and client communication across online channels. I have successfully built the brand’s online presence through consistent content, customer engagement, and product presentation, strengthening visibility and customer relationships. I coordinate vendors, creatives, and production support to improve order delivery, customer communication, and service reliability.

Previously, I worked as a Marketing & Sales Manager at Eljjays Place Hotels in Abuja, Nigeria. In this role, I monitored guest enquiries, comments, direct messages, and social media interactions across hotel and lounge channels, helping customers receive clearer and faster responses. I managed brand communication for rooms, lounge services, lifestyle experiences, and weekly events, improving consistency between online messaging and guest experience.

I also have experience as a News Reporter during my NYSC orientation, where I gathered, verified, and presented daily news updates on camp activities. I conducted interviews and field reporting, worked with the media team to edit scripts and prepare announcements, and delivered news with strong voice clarity and audience awareness.

I am currently pursuing a Master of Business Administration at Nile University of Nigeria and hold a Bachelor of Science in Library and Information Science from the University of Uyo. I have also earned certifications in Customer Service Leadership, Social Media Marketing Strategy and Optimization, and Zendesk Customer Service Professional Certificate from LinkedIn Learning.

I am passionate about leveraging my skills in social media management, customer engagement, and communication to enhance brand presence and customer satisfaction. I am eager to contribute to organizations that value strong client relationships and effective digital communication strategies.