Senior Business Support Analyst / Project Manager

Served as Product Owner for major casino control applications and led a technology refresh in a GRA-regulated environment. Managed daily operations and cross-functional delivery across networking, IT security, infrastructure, DBA, business units, compliance, and vendor partners. Drove incident reporting, risk analysis, change and service requests, CAB presentations, vendor deliverables, application testing, and maintenance.

Managed multiple Singapore government projects and coordinated cross-functional and vendor teams for development, enhancements, and DBA work. Directed maintenance and support, SIT/UAT, source code reviews, VAPT, monthly patches, documentation, and stakeholder communications. Led service and change requests, incident and problem management, and handled people management activities including leave approvals, appraisals, onboarding, training, and interviews.

Supported APAC regional IT operations and maintained a stable, standardized computing environment through outsourcing strategy. Led software development and support initiatives, contributed across SDLC stages, performed basic SQL Server DBA tasks, managed vendor selection and contracts, IT budgeting, policies, documentation, and management reporting.

Designed and developed modules for the Accident & Emergency system for Singapore Government group hospitals using VB.NET and SQL Server.

Developed modules for the Integrated Logistics Information System warehouse management system with RFID/HHT and ASRS integrations. Delivered material inward/receipt, pre-alert, and serial upload modules, and provided user training and post-implementation support.

Built retail POS systems for local fashion retailers with receipt and barcode printer integrations. Developed a compact inventory module with barcode label printing.