Modern Endpoint Engineer | Intune & Cloud Desktop Specialist

Manage Microsoft Intune endpoint management for 2,000+ devices across 200+ locations. Deploy configuration profiles, Win32 apps, and compliance policies. Support Azure Virtual Desktop, evaluate Windows 365 Cloud PC, manage iOS/iPadOS via Intune and Apple Business Manager, implement zero-touch deployment workflows, administer Microsoft Entra ID, design Conditional Access policies, and build PowerShell automation using Microsoft Graph API.

Provided endpoint support for Windows 10 devices, Office 365 applications, and mobile devices in a healthcare environment. Supported Azure AD authentication, device compliance issues, and application access troubleshooting. Documented endpoint management procedures and contributed to the knowledge base.

Delivered high-volume endpoint support for Windows 10, Office 365, and mobile devices across nationwide healthcare facilities. Troubleshot device enrollment, authentication, and compliance issues. Maintained detailed incident documentation following ITIL service management best practices.

Supported Windows endpoints, mobile devices, and productivity applications for 1,000+ retail locations. Troubleshot device connectivity, application access, and authentication issues in a high-availability retail environment. Maintained endpoint support documentation and contributed to a troubleshooting knowledge base.

Managed Windows endpoints, mobile devices, and Office 365 for a 70+ user corporate environment. Supported Office 365 migration including device configuration, application deployment, and user training. Created endpoint management documentation and user guides for device provisioning and application support.