Operations and Administration Professional

I am a detail-oriented operations and healthcare administration professional with experience managing high-volume referral intake, documentation management, claims coordination, data validation, and cross-functional workflow execution.

I have built a strong track record of maintaining accurate records, supporting business operations, coordinating across departments, and identifying process improvement opportunities. My background includes working in healthcare intake systems, CRM platforms, reporting support, and compliance-sensitive record management.

In my current role, I manage high-volume healthcare referral intake, ensure accurate routing and documentation, and support care teams with timely updates. I also maintain patient and referral records, perform data validation, and coordinate with admissions, clinical, and business development teams to resolve documentation issues and improve workflow efficiency.

Previously, I supported administrative operations, scheduling, document preparation, client communications, marketing initiatives, and transaction-related records. I have also handled insurance claim documentation, CRM records, invoicing support, payment processing support, and operational documentation.

I bring experience in both operations and marketing support, including social media content creation, campaign coordination, customer follow-up, and stakeholder communication. I am comfortable working in fast-paced environments where accuracy, organization, and responsiveness are essential.

I have also contributed to hiring, onboarding, staff orientation, performance monitoring, and productivity analysis using dashboards and operational metrics. I use data and process insight to identify bottlenecks, improve efficiency, and support team performance.

I hold a Bachelor of Science in Business Management and am committed to delivering reliable administrative and operational support while helping teams work more effectively.