Talent Acquisition Specialist

Location
Canada
Rate, USD
Not specified
Work schedule
Full Time,
Language skills
Arabic, English, French
Available for Hire
Yes
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About me

I am a bilingual Talent Acquisition Specialist with experience in full-cycle, high-volume recruitment and talent analytics. I have managed 10+ concurrent requisitions end-to-end and supported hiring teams in fast-paced, multi-department environments.

I specialize in sourcing active and passive candidates through LinkedIn Recruiter, Indeed, Boolean searches, social media, and direct outreach. I have also coordinated interviews, collected panel feedback, and supported offer, negotiation, contract, and onboarding processes.

In my recent roles, I have worked across recruitment, operations, and customer-facing environments, which has strengthened my stakeholder management, communication, and process improvement skills. I have also contributed to onboarding SOPs, performance coaching, workforce scheduling, and KPI reporting.

I am comfortable working with ATS/HRIS platforms, Salesforce CRM, and recruitment reporting tools. I focus on maintaining accurate records, building talent pipelines, and tracking metrics such as fill rate, time-to-fill, and source effectiveness.

My background includes experience in high-volume recruitment for contact-center and retail environments, where I partnered closely with hiring managers to understand staffing needs and deliver efficient hiring outcomes. I also apply DEI sourcing practices and employer branding to attract diverse talent.

I hold two master’s degrees, one in International Commerce, Economics and Trade and another in International Business and Logistics. I am currently pursuing HRCI Human Resource Associate certification and am seeking opportunities where I can bring bilingual recruitment expertise, operational discipline, and strong candidate experience focus.




Education

2021 Master’s Degree in International Commerce, Economics and Trade @ Université Jean Moulin Lyon 3

Studied international commerce, economics, and trade.

2021 Master’s Degree in International Business and Logistics @ HEM Business School

Focused on international business and logistics.


Experience

Sep 2025 - Present Credit Card Client Associate @ CIBC – Canadian Imperial Bank of Commerce

Handle high-volume client inquiries, process credit applications and account modifications, and conduct credit limit reviews and dispute resolution in compliance with regulatory standards.

Apr 2025 - Aug 2025 Advisor – Retail and Customer Solutions @ Rogers | IO Solutions Contact Center Inc.

Handled customer inquiries across phone, email, and chat, maintained Salesforce CRM records, coordinated escalations, and identified at-risk accounts with tailored retention solutions.

Mar 2024 - Apr 2025 Team Leader – Operations @ Rogers | IO Solutions Contact Center Inc.

Conducted talent mapping, designed onboarding SOPs, coordinated training, led performance coaching, delivered KPI reports, and oversaw workforce scheduling and headcount tracking.

Jun 2023 - Mar 2024 HR Recruiter – Recruitment & Quality @ Rogers | IO Solutions Contact Center Inc.

Led high-volume full-cycle recruitment, partnered with hiring managers, sourced candidates, managed ATS/HRIS postings, screened applicants, coordinated interviews, supported offers and onboarding, and tracked recruitment metrics.


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