Operations Coordinator

Support employees throughout the benefits lifecycle while ensuring accurate documentation, effective communication, and efficient HR operations. Coordinate benefits administration, maintain confidential employee records, research and resolve employee questions, improve administrative processes, review documentation for accuracy and compliance, and build trusted relationships through timely employee support.

Led educational program operations, coordinating teachers, clients, students, and daily business activities. Directed daily program operations across multiple classes and instructors, recruited and trained teaching staff, managed scheduling and reporting, built long-term client relationships, improved internal processes, and balanced teaching with leadership responsibilities.

Served as the primary liaison between TotalEnergies and multiple staffing agencies supporting retail fuel station employees. Coordinated employee documentation, onboarding, benefits, payroll oversight, and compliance, delivered employee training, improved recruitment procedures, standardized administrative processes, drafted reports and correspondence, and collaborated across departments to resolve workforce challenges.

Managed client relationships from proposal through implementation while coordinating projects and ensuring exceptional service delivery. Developed customized proposals, coordinated projects between clients and internal technical teams, maintained ongoing client relationships, temporarily assumed Service Delivery Manager responsibilities, and supported marketing initiatives.

Promoted into an operational leadership role after demonstrating strong organizational and client management skills. Supervised daily administrative operations, coordinated internal workflows, improved policies and administrative systems, supported leadership through operational planning and team coordination, ensured projects stayed on schedule, and continued managing key client relationships.

Built long-term client relationships while coordinating services between customers and internal departments. Managed client communications and daily account support, coordinated requests across multiple departments, resolved issues while maintaining customer service, and maintained organized documentation and client records.

Selected to lead a company-wide records management initiative focused on customs compliance. Organized and verified historical customs documentation, improved record management processes and accessibility, ensured compliance with regulatory documentation requirements, and earned expanded responsibilities through reliability and attention to detail.

Delivered customized English language instruction while developing lesson plans, assessments, and student evaluations for learners from diverse cultural backgrounds.