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Customer Support Specialist | ESL Teacher | Client Communication

Location
Russia
Rate, USD
$12 / hour
Work schedule
Full Time,
Links
Language skills
English, German, Russian
Available for Hire
Yes
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About me

Customer-focused professional with 6+ years of international experience in client communication, education, and hospitality. Skilled in providing high-quality customer support, resolving client issues, delivering clear written and verbal communication, and adapting to multicultural environments. Experienced in following detailed procedures, giving constructive feedback, and maintaining professionalism under pressure. Fluent in English (C1), highly organized, empathetic, and committed to delivering an excellent customer experience.

Professional area

Customer SupportTeacher & Coach

Skills

AdaptabilityChat and Email SupportCustomer and Client SupportProblem SolvingTime Management

Education

Sep 2015 - Jul 2021 Bachelor's degree: English and German Language Teaching @ A.P. Chekhov Taganrog Institute, Russia

Bachelor’s degree in English and German Language Teaching. Studied language acquisition, teaching methodology, lesson planning, classroom management, intercultural communication, linguistics, and educational psychology.

May 2021 - Aug 2021 TESOL: Teach English Now! Foundational Principles @ Coursera / online course

Completed coursework in English language teaching methodology, including learner motivation, lesson planning, classroom communication, instructional strategies, and effective teaching techniques for ESL/EFL learners.

Jun 2019 - Sep 2019 Logistics Operations and Warehouse Procedures @ Online course, XMA Logistics / USA

Professional development in logistics operations, inventory control, shipping procedures, workplace safety, and operational efficiency.

Experience

Oct 2024 - May 2026 Head Waitress @ Jumeirah Pierchic - Luxury Fine Dining, Dubai, UAE

• Delivered premium guest service to a high volume of international guests, maintaining polished English communication and service accuracy.
• Handled VIP requests, complaints and non-standard situations with discretion, empathy and solution-focused communication.
• Trained and onboarded new team members in service standards, procedures and guest communication expectations.
• Followed checklists and strict hygiene, safety, grooming and quality standards during busy shifts.

May 2021 - Sep 2024 English Teacher @ Multicultural Environments - Bangkok / Rostov-on-Don, Thailand / Russia

• Taught English to students of different levels, adapting explanations to each learner, goal and pace.
• Reviewed written and spoken answers, giving structured feedback and improvement recommendations.
• Explained complex information in simple wording and maintained trust with students and parents across cultures.

Jun 2017 - Oct 2019 Hospitality and Guest Service @ Customer Service Roles - USA / Russia

• Assisted customers in fast-paced service environments and supported a high level of satisfaction.
• Worked according to service and safety standards as part of multicultural teams.

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