Customer Success Manager

I am a Customer Success Manager with an engineering background, and I enjoy building the systems I manage. My experience combines customer success, technical problem-solving, and workflow automation, which helps me bridge the gap between customers and internal teams.

I currently manage a book of 119 B2B accounts across the US and UK, supporting more than $30M in annualized recurring revenue. I focus on adoption, expansion, and retention by delivering hands-on onboarding, enablement, and ongoing account support.

I have built an AI-powered CRM and automated workflow system from the ground up. I am comfortable working with APIs, integrations, JavaScript, and data sources, and I use that technical foundation to create clear, scalable customer experiences.

My background also includes sales and healthcare experience, where I developed strong communication, relationship-building, and coordination skills. I have worked directly with customers, patients, and cross-functional teams to solve problems quickly and keep operations running smoothly.

I am bilingual in Korean and English, and I value clear communication in both written and verbal settings. I enjoy translating complex technical needs into practical guidance that customers can understand and use effectively.

I hold a B.S. in Human Biology from the University of California, San Diego, where I graduated Magna Cum Laude with a 3.8 GPA. I also have volunteer experience in a hospital setting, which strengthened my service mindset and attention to detail.