Experienced customer relations professional with a passion for enhancing client experiences. Equipped with a Bachelor’s degree in Communication Studies and a recent Event Management Professional Certificate from NYU. Skilled in fostering strong client relationships through effective communication, meticulous attention to detail, and a client-centric approach. Accomplished in serving as a liaison between sales teams and customers, ensuring seamless collaboration and understanding of client needs. Proven track record of championing exceptional customer retention and cultivating new partnerships. Successfully managed social media accounts, boosting client engagement and brand awareness. Managed key aspects of client relations and HR projects, contributing to successful investment raises and talent acquisition. Blogger at The Pier Review, showcasing a commitment to creative expression and lifestyle insights.
– Acted as a pivotal liaison between the sales team and customers, ensuring seamless communication and understanding of client needs.
– Collaborated closely with vendors and customers throughout the creation process, upholding meticulous attention to detail to guarantee high-quality outcomes.
– Championed exceptional customer retention, fostering enduring relationships with existing clients and cultivating new partnerships.
-Position terminated due to round of layoffs.
– Skillfully served as the frontline point of contact for customers, adeptly addressing inquiries and resolving concerns via various channels, including phone and email.
– Played a pivotal role in maintaining smooth collaboration between the sales team and customers, ensuring cohesive and effective communication.
– Demonstrated meticulous organization in assisting vendors and customers throughout creation.
– Provided instrumental support in building and nurturing customer relationships, contributing to the company’s growth trajectory.
– Assisted in building tracking tools for investment raises, and contributed to various client relations and HR projects, including hiring 14 new employees.
– Managed a corporate Instagram account, organized content, and assisted in hiring multiple positions.