Detail-oriented and results-driven professional with a proven track record of excellence in operational management, customer service, and project leadership. Accomplished in optimizing processes, delivering luxury customer experiences, and providing comprehensive support to teams and leaders.
– Achieved top 7% company ranking by generating $7M in 2022 revenue.
– Provided luxury customer service through expert product knowledge and design assistance.
– Managed end-to-end delivery process, led delivery teams, and provided contractors feedback on delivery team achievements and opportunities.
– Optimized and scheduled delivery routes, led operational projects and led team trainings on streamlined processes.
– Led ambassadors through adversity and offered solutions to overcome opportunities while on the road.
– Expertly handled client interactions, defusing escalated situations with tailored solutions.
– Addressed operational inefficiencies and delegated tasks within the team.
– Led team in operational processes, communication, and annual reviews.
– Achieved 100% compliance in yearly inventory review by overseeing product movement and educating team on proper processes.
– Elevated gallery aesthetics through curation and furniture placement.
– Supported recruitment, onboarding, and training.
– Expertly handled client interactions in gallery and virtually by supporting Customer Service team online chat via Salesforce CRM and successfully space planned and designed clients visions.
– Led in global Next Gen gallery openings and formal design installations — managed delivery teams, product placement, and inventory databases
– Collaborated on marketing strategies and executed event programs.
– Managed event production, tracking, and onsite support.
– Handled digital marketing, maintained databases, website, and social media.
– Ensured diversity and inclusion by translating press releases into Spanish.
Vero Beach Episcopal Church – Choral Leader
Orlando Opera Company Inc. – Opera Singer
Evan Taylor Jones LLC – Touring background Vocalist