Project Coordinator

Rate, USD
$35 / hour
Work schedule
Full Time,
Language skills
English, Spanish
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About me

Detail-oriented and results-driven professional with a proven track record of excellence in operational management, customer service, and project leadership. Accomplished in optimizing processes, delivering luxury customer experiences, and providing comprehensive support to teams and leaders.

Professional area


08/2013-05/2016 B.A. @ University of Central Florida
08/2009-05/2013 A.A @ Valencia College


Aug. 2021 - Mar. 2023 Project Coordinator (Remote) - Home Delivery @ Restoration Hardware

– Achieved top 7% company ranking by generating $7M in 2022 revenue.
– Provided luxury customer service through expert product knowledge and design assistance.
– Managed end-to-end delivery process, led delivery teams, and provided contractors feedback on delivery team achievements and opportunities.
– Optimized and scheduled delivery routes, led operational projects and led team trainings on streamlined processes.
– Led ambassadors through adversity and offered solutions to overcome opportunities while on the road.
– Expertly handled client interactions, defusing escalated situations with tailored solutions.

Jan. 2018 - Aug. 2021 Assistant Manager - Operations & Visuals @ Restoration Hardware

– Addressed operational inefficiencies and delegated tasks within the team.
– Led team in operational processes, communication, and annual reviews.
– Achieved 100% compliance in yearly inventory review by overseeing product movement and educating team on proper processes.
– Elevated gallery aesthetics through curation and furniture placement.
– Supported recruitment, onboarding, and training.
– Expertly handled client interactions in gallery and virtually by supporting Customer Service team online chat via Salesforce CRM and successfully space planned and designed clients visions.

Jun. 2018 - Mar. 2023 Project Management (Remote) @ Restoration Hardware

– Led in global Next Gen gallery openings and formal design installations β€” managed delivery teams, product placement, and inventory databases

Jun. 2018 - Jun. 2020 Marketing/Event Specialist (Hybrid) @ Opera Orlando

– Collaborated on marketing strategies and executed event programs.
– Managed event production, tracking, and onsite support.
– Handled digital marketing, maintained databases, website, and social media.
– Ensured diversity and inclusion by translating press releases into Spanish.

Feb. 2014 - Nov. 2018 Singer/Vocalist @ Freelance Performer

Vero Beach Episcopal Church – Choral Leader
Orlando Opera Company Inc. – Opera Singer
Evan Taylor Jones LLC – Touring background Vocalist

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