Customer Service Rep 2

Rate, USD
$20 / hour
Work schedule
Full Time,
Language skills
English
Available for Hire
Yes
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About me

Reliable, service-focused customer service professional with excellent customer care and documenting skills gained through 13 years of experience as a customer service provider. Compassionate and technically skilled in attending to customers in diverse business settings.




Education

2005-2009 General @ Page High School

Experience

2022 CSR @ Teleperformance

Answering a high volume of inbound calls from existing Medicare/ Medicaid clients.
Resolving Member issues with quick and efficient service
Responding to customers’ inquiries
Creating and managing customer relationships
Maintaining confidentiality of records

2021-2022 Benefits specialist @ Us Health Advisors

Administered Health plan benefits to prospective clients, offering health life, dental vision, and disability insurance.
Performed outbound calls to gain prospective clients
Personal Book of Business $50,000
Licensed in Several States

2020- Nursing Assistant @ ShiftKey LLC

Created and maintained work schedule via app-provided healthcare facilities.
Takes vital signs and records this information on a medical chart
Communicates a patient’s needs to nurses and doctors as appropriate
Aids people in the use of any medical devices and equipment required for their specific condition
Updates relief workers on any unusual situations that must be addressed during their shift.

2019-2020 Patient Care Assistant @ Dallas medical Center

Takes vital signs and records this information on a medical chart
Assists with the collection of lab specimens
Assisted Nurses With providing Care to COVID-19 patients
Communicates a patient’s needs to nurses and doctors as appropriate


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