Premier Service Representative

Rate, USD
Not specified
Work schedule
Full Time, Part Time, Temporary,
Language skills
English
Available for Hire
Yes
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About me

Passionate, engaging, and attentive service specialist trained in conflict
resolution and communications. Seeking to utilize my exceptional
communication and strong customer service experience for the growth of the
company.




Education

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Experience

12/2021 Premier Service Representative @ NEA Ivantage Brokerage

Service Exclusive Allstate agents by managing/retaining their book of
business
● Assist with admitted and non-admitted carriers/brokers collection of
data for the renewal policy process
● Services the existing policies including change requests, cancellation
requests, loss run requests, generating COI’s, etc.
● Manages multiple online systems and resources
● Documents essential information regarding telephone interaction
● Assist with agency bill (premium financing) and direct bill policies
● Collaborated with Premier Placement Specialist to assist agent with
market direction

11/2020 - 12/2021 Processing Support @ NEA IVANTAGE BROKERAGE

Prioritized incoming emails from agents, carriers and third parties
● Processed change requests, cancellation requests, reinstatement
requests, certificates of insurance, renewals and undeliverable mail
● Clarified brokerage market direction based on risk characteristics
and information provided


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