Premier Service Representative

Rate, USD
Not specified
Work schedule
Full Time, Part Time, Temporary,
Language skills
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About me

Passionate, engaging, and attentive service specialist trained in conflict
resolution and communications. Seeking to utilize my exceptional
communication and strong customer service experience for the growth of the


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12/2021 Premier Service Representative @ NEA Ivantage Brokerage

Service Exclusive Allstate agents by managing/retaining their book of
● Assist with admitted and non-admitted carriers/brokers collection of
data for the renewal policy process
● Services the existing policies including change requests, cancellation
requests, loss run requests, generating COI’s, etc.
● Manages multiple online systems and resources
● Documents essential information regarding telephone interaction
● Assist with agency bill (premium financing) and direct bill policies
● Collaborated with Premier Placement Specialist to assist agent with
market direction

11/2020 - 12/2021 Processing Support @ NEA IVANTAGE BROKERAGE

Prioritized incoming emails from agents, carriers and third parties
● Processed change requests, cancellation requests, reinstatement
requests, certificates of insurance, renewals and undeliverable mail
● Clarified brokerage market direction based on risk characteristics
and information provided

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