Premier Service Representative
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time, Part Time, Temporary,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
Passionate, engaging, and attentive service specialist trained in conflict
resolution and communications. Seeking to utilize my exceptional
communication and strong customer service experience for the growth of the
company.
Professional area
Skills
AdminAdmin AssistantAdministrationAdministrative AssistantAdministrative DutiesAdministrative TasksClient SupportCommunication skillsCustomer CareCustomer ServiceCustomer SuccessCustomer SupportData EntryEmployee TrainingMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft SuiteMicrosoft TeamsMicrosoft WordMulti-taskingOffice AdministrationOffice ManagementOffice TasksSalesforceTime ManagementVirtual Assistance
Education
The user has not yet completed this section
Experience
- 12/2021 Premier Service Representative @ NEA Ivantage Brokerage
Service Exclusive Allstate agents by managing/retaining their book of
business
● Assist with admitted and non-admitted carriers/brokers collection of
data for the renewal policy process
● Services the existing policies including change requests, cancellation
requests, loss run requests, generating COI’s, etc.
● Manages multiple online systems and resources
● Documents essential information regarding telephone interaction
● Assist with agency bill (premium financing) and direct bill policies
● Collaborated with Premier Placement Specialist to assist agent with
market direction- 11/2020 - 12/2021 Processing Support @ NEA IVANTAGE BROKERAGE
Prioritized incoming emails from agents, carriers and third parties
● Processed change requests, cancellation requests, reinstatement
requests, certificates of insurance, renewals and undeliverable mail
● Clarified brokerage market direction based on risk characteristics
and information provided
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