Passionate, engaging, and attentive service specialist trained in conflict
resolution and communications. Seeking to utilize my exceptional
communication and strong customer service experience for the growth of the
company.
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Service Exclusive Allstate agents by managing/retaining their book of
business
β Assist with admitted and non-admitted carriers/brokers collection of
data for the renewal policy process
β Services the existing policies including change requests, cancellation
requests, loss run requests, generating COIβs, etc.
β Manages multiple online systems and resources
β Documents essential information regarding telephone interaction
β Assist with agency bill (premium financing) and direct bill policies
β Collaborated with Premier Placement Specialist to assist agent with
market direction
Prioritized incoming emails from agents, carriers and third parties
β Processed change requests, cancellation requests, reinstatement
requests, certificates of insurance, renewals and undeliverable mail
β Clarified brokerage market direction based on risk characteristics
and information provided