I love learning and experiencing new things. Iβve been in many different industries and want to expand my experience even further.
Willing to go back to school or take online courses / classes to further my knowledge
* Educate customers on banking products and financial services
* Achieved customer satisfaction score of 92% – 100% and exceed all Key Performance Indicator targets, including call length and conversion rate.
* Communicating with empathy, patience and understanding.
* Identify solutions to ensure client satisfaction
* Refer unresolved customer grievances to designated departments for further investigation
* De-escalate and diffuse present or possible conflicts
β’ Responsible for contacting potential customers and current customers reviewing the benefits of the organizationβs products and services.
β’ Worked diligently to build strong rapport and lasting relationships with customers.
β’ Trained new hires and answered ongoing questions to assist with increasing team knowledge and performance.
β’ Accurately input new and current customer information into Service Titan system.
* Responsibilities included door to door sales to identify potential customers
* Reviewed businessβ products and resources to persuade customers to purchase internet service
* Coordinate sales distribution by establishing sales territories, quotas, and goals
* Established training programs for sales representatives
* Analyze sales statistics gathered by staff to determine sales potential and monitor the preferences of customers
* Top performer within the department by selling 15 memberships in a single day and 50 in a single month
β’ Assisted customers with their purchasing needs while efficiently maintaining a professional store environment
* Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
* Monitored sales activities to ensure that customers receive satisfactory service and quality goods
*Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
β’ Responsible for addressing and resolving complaints and/or disputes between customers and employees
β’ Reconciled registers to ensure proper shift cash on hand
* Enforce safety, health, and security rules