Customer support

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English
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About me

I love learning and experiencing new things. I’ve been in many different industries and want to expand my experience even further.




Education

08/2013 ~ 05/20217 Culinary Arts / Hospitality @ Delcastle Technical High School

Willing to go back to school or take online courses / classes to further my knowledge


Experience

01/2023 ~ present Small business deposit agent @ Bank of America

* Educate customers on banking products and financial services
* Achieved customer satisfaction score of 92% – 100% and exceed all Key Performance Indicator targets, including call length and conversion rate.
* Communicating with empathy, patience and understanding.
* Identify solutions to ensure client satisfaction
* Refer unresolved customer grievances to designated departments for further investigation
* De-escalate and diffuse present or possible conflicts

05/2022 ~ 01/2023 Speed Team Representative / Marketing Development @ Horizon Home services

• Responsible for contacting potential customers and current customers reviewing the benefits of the organization’s products and services.
• Worked diligently to build strong rapport and lasting relationships with customers.
• Trained new hires and answered ongoing questions to assist with increasing team knowledge and performance.
• Accurately input new and current customer information into Service Titan system.

08/2021 ~ 05/2022 Account Manager @ Next Wave Management

* Responsibilities included door to door sales to identify potential customers
* Reviewed business’ products and resources to persuade customers to purchase internet service
* Coordinate sales distribution by establishing sales territories, quotas, and goals
* Established training programs for sales representatives
* Analyze sales statistics gathered by staff to determine sales potential and monitor the preferences of customers
* Top performer within the department by selling 15 memberships in a single day and 50 in a single month

03/2017 ~ 08/2021 Overnight Manager @ Wawa inc.

• Assisted customers with their purchasing needs while efficiently maintaining a professional store environment
* Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
* Monitored sales activities to ensure that customers receive satisfactory service and quality goods
*Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
• Responsible for addressing and resolving complaints and/or disputes between customers and employees
• Reconciled registers to ensure proper shift cash on hand
* Enforce safety, health, and security rules


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