Customer Success Manager

– Learned how to improve my active listening skills and effectively communicate a brands mission.
– Exercised independent thinking in meeting client expectations. I combined my knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client’s image.
– Advanced new customer acquisition efforts by fielding 40+ outbound leads per day.
– Translated brand elements into plans and go-to-market strategies.

– Learned how to research and identify prospects to move them through a sales pipeline.
– I read three books including How to Win Friends and Influence People, Fanatical Prospecting, and SPIN Selling.
– Learned everything about the basics of sales development to prepare myself for an SDR role.
– Sales Terminology, Org Structure, Ideal Customer Profiles, Buyer Personas, Sales Cycle, Prospecting, Researching, SPIN, BANT,Cold Emailing, Cold Calling, LinkedIn Outreach, Salesforce CRM, SalesLoft, Zoominfo, etc.

– Conducted 60+ outbound calls on a daily basis to qualify leads and schedule appointments for my dedicated Retention Rep to close.
– Recognized how to qualify a lead based off of Budget Authority Need and Timeline (BANT) and pass to the appropriate internal Sales Channel.
– Hunted for new prospective accounts and contacts to qualify a lead through the sales cycle process.
– Used joint marketing/sales plays and was able to leverage a potential solution to the customer’s desire or need (use case).

I produced 60- 100 outbound calls to new customers in an effort to schedule both in-clinic and virtual consultations.
– Managed a portfolio of 100+ key accounts, serving as the primary point of contact and building strong relationships with patients.
– Collaborated with patients to understand their business objectives and challenges, and align the company’s products/services to meet those needs effectively.
– Proactively monitored customer health and engagement levels, identifying opportunities for upselling and cross-selling.
– Conducted regular business reviews to track progress, address concerns, and present performance insights to patients.
– Worked closely with the sales team to ensure the smooth onboarding of new patients and the successful implementation of solutions.
– Advocated for customer needs within the company, collaborating with product, marketing, and support teams to enhance the customer experience.
– Achieved an 80% increase in customer retention rate within the first year by implementing targeted engagement strategies.