My technical proficiency encompasses a range of areas, including user and group management, network administration, Microsoft 365, data visualization with Tableau and Power BI, and more. I am adept at creating actionable insights from complex data sets to inform strategic decision-making
• Managed system security, provided hands-on support, and resolved technical issues on-site.
• Collaborated with IT Field Operations Managers to identify recurring issues and recommended effective solutions.
• Conducted hardware installations, configurations, testing, and maintenance, ensuring optimal performance.
• Advised on and performed Windows/Mac OS upgrades and equipment repairs, improving overall system functionality.
Digitized records, streamlined access, and improved workflow.
– Repaired computers, resolved Wi-Fi issues, and conducted system maintenance.
– Managed desktop performance testing and hardware upkeep.