Eight years of sales and customer service experience, including business development, account executive, and sales management. Experience serving a diverse group of clients, including individuals, local communities, and large corporations. Has a direct working knowledge of Salesforce, Pipedrive, TMS, and Staff Suite CRMs. Is successful in utilizing his fluency in English and Spanish to build strong, long-lasting relationships with clients and peers.
Business Administration/ Management
β’ Maintain a productive call-to-close ratio, resulting in increased sales and revenue.
β’ Develop, implement, and maintain effective performance strategies, leading to financial growth.
β’ Establish and nurture relationships with potential clients in assigned territory, generating referrals and contacts.
β’ Follow up on leads generated by marketing activities, sales calls, and visits, ensuring a consistent pipeline of opportunities.
β’ Proactively contacted potential prospects, providing tailored logistics solutions to meet client needs
β’ Developed and maintained strong client relationships, resulting in residual business and increased customer satisfaction.
β’ Negotiated rates and bids, optimizing profitability and securing future business opportunities.
β’ Ensured timely pickup and delivery of goods by coordinating with dispatch and conducting check calls.
β’ Managed documentation and administrative tasks to ensure accurate and timely payment processing.
β’ Led a team of retail sales associates, driving sales performance and exceeding key performance metrics up by 38-46%+ over budget year after year.
β’ Demonstrated the Ashley Sales Approach by actively engaging with customers and resolving issues.
β’ Recruited, trained, and mentored store associates, fostering a positive and high-performing work environment.
β’ Analyzed operational and financial reports to identify trends and implement corrective measures.
β’ Ensured compliance with store policies and procedures, maintaining operational standards and office administrative routines.
β’ Delivered exceptional customer service to hotel guests, ensuring a positive experience.
β’ Handled guest inquiries, provided information, and resolved issues in a professional and timely manner.
β’ Provided prompt and friendly customer service, addressing inquiries and assisting with insurance-related needs.
β’ Worked with the agent to establish and meet marketing goals, driving business growth.
β’ Developed leads, scheduled appointments, and marketed appropriate products and services based on customer needs.
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