Operations and Customer Success Manager

Rate, USD
Not specified
Work schedule
Full Time, Contract, Part Time,
Language skills
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About me

A seasoned professional with diverse experience in event photography, mental health counseling, non-profit branding, and restaurant ownership. Proficient in creative problem-solving, team management, and strategic communication. Skilled in crisis intervention, customer service, and financial management, making me adaptable and well-equipped for diverse professional challenges.

Professional area


2016-2018 B.S. Psychology @ Towson University


03/2017 – 10/2022 Lead Photographer & Visual Content Strategist @ Undisclosed Non-Profit

Unified visual aesthetics within a non-profit framework, coaching and aligning team photographers.
Curated and categorized visual assets for efficient access and utilization by marketing teams.
Led the photography team in adopting a cohesive style to enhance brand consistency.
Organized visual assets in a shared network for streamlined marketing access.
Strategically categorized media content based on marketing needs, demonstrating foresight.
Collaborated seamlessly with marketing and events teams, embodying brand essence.

02/2018 - 05/2022 Inpatient Mental Health Counselor @ Ashley Addiction Treatment

Conducted bio-psycho-social assessments and provided individual, group, and family therapy.
Managed crisis and case management for patients with substance use disorders.
Developed and updated treatment plans, monitored patient progress, and maintained clinical records.
Collaborated with interdisciplinary treatment teams and external services for optimal patient care.
Built rapport between patients and their group therapy peers, fostering a supportive environment.
Offered appropriate clinical aftercare recommendations and conducted educational lectures.

02/2020 – 01/2022 Owner/Operator @ The Deck Seafood & Tiki Bar

Led the remodeling and rebranding of a full-service restaurant.
Conducted interviews, managed staff, and established policies and procedures.
Maintained relationships with vendors, ensuring the availability of quality products.
Demonstrated creativity in developing food and drink menus, marketing campaigns, and website design.
Ensured staff compliance with state and local guidelines related to food and alcohol service.

01/2013 - Present Freelance Photographer @ Photos by Josie

Captures unique and candid moments at various events, consistently delivering high-quality images.
Manages budgets effectively and maintains financial records for the business.
Demonstrates expertise in marketing and branding, leading to business growth.
Excels in client relationship management, pricing strategy, and contract negotiation.
Leverages social media marketing, content creation, and SEO to boost online presence.

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