Customer Success Manager

As a Customer Success Manager I provide businesses, event spaces, and educational bodies
with the tools to manage the COVID-19 pandemic. Cleared4 is a cloud based software that allows
end users to upload vaccination information or testing proof to manage safety and compliance
protocols. In this role I am responsible for engaging and training customers to implement this
platform seamlessly for their businesses. This role requires not only technical skill and customer
service but a willingness to adapt to a constant changing atmosphere of regulations and
guidelines. I work directly with our product development team and executive staff to insure that our
clients are fully compliant with state, federal and local guidelines, which requires a constant
knowledge on these ever changing regulations. As a remote employee in a field recently created
to navigate these challenging times, this role has required self discipline and ability to problem
solve on my own.

At MINDBODY Inc. I worked with new and existing wellness studio owners who are developing or
expanding their business in an online format. Working with both French and English clients allows
me to use my customer service skills while exploring the world of business development, as some
as some clients have not made concrete decisions about their studios. MINDBODY allowed me to
blend my love of fitness with my technical abilities to help clients all around the world make their
business become more user friendly and thus profitable. In the Senior Onboarding specialist role I
was versed in the designing, customizing and technical training for clients who purchased a
custom branded application. In this role I used extensive knowledge in the construction of the
application process, in addition to working with Apple to adhere to their Apple Developer Account
requirements.