Client Support Specialist

Provided comprehensive and tailored training to case managers in attorney’s offices, covering the entire process from intake to demand sending, resulting in improved efficiency and client satisfaction.
Conducted extensive research on IT services, phone/fax services, mailing services, and case management software, enabling clients to make informed decisions based on their unique needs and budget constraints.
Conducted regular audits of social media platforms, websites, and case management software for each client, identifying key performance indicators and recommending areas for improvement.
Collaborated with clients to develop targeted marketing strategies, aligning with their specific audience and budget requirements.

Monitored department workflow processes, overseeing completion, documentation, and distribution of information to clients, insurance adjusters, and medical providers.
Review all aspects of assigned cases to ensure the appropriate level of care, resource utilization, and quality.
Meet and communicate with clients to gather all evidence requested by attorney for cases.
Obtain pertinent information from clients and medical providers, including treatment status, doctor appointment information, changes in medical care and/or work status, documents, and records information.
Review and organize extensive client documents, including medical bills and records, letters, and legal documents.
Open claims with liability insurance carrier and UM insurance carrier.
Send letter of representation and police report to insurance carriers.
Maintain communication with insurance adjusters to receive and review insurance policy limits and other related documents to determine insurance coverage eligibility.
Oversee detailed records of all client data maintaining confidentiality and compliance with all applicable standards and legal and medical oversight regulations.
Refer legal issues to the appropriate attorney.

Supervised cashier operations and completed sales transactions following cash protection procedures.
Minimized loss at the cash wrap area and the sales floor and performed all store operations.
Used sales expertise to maximize opportunities at the cash desk to create add-on sales.
Responsible for driving company revenue by increasing client loyalty.
Resolved customer problems and ensured satisfaction even in difficult situations.

Supported attorneys with legal administrative tasks, overseeing client intake and case management.
Welcomed and directed customers in person, efficiently managing the office’s phone system.
Conducted thorough research, drafted memos and correspondence, and organized meetings.
Ensured efficiency and productivity by managing databases and files.

Provided warm and professional table service to guests by maintaining knowledge of all menu items, including beverages, wines, and cocktails, and made recommendations upon request.
Anticipated guest needs, ascertain satisfaction, and responded urgently and appropriately to guest concerns and requests.
Effectively communicate with guests and co-workers to ensure guest satisfaction.
Managed multiple tables and guest interactions while delivering a quality dining experience.
Took note of each guest’s allergies and communicated that to the kitchen.
Operated POS terminals to input customer orders and accept payments in a timely and efficient manner.