Motivated and detail-oriented professional with experience in education, team management, and customer service. Highly adaptable and results-driven specialist skilled in problem-solving, collaboration, and leadership. Seeking to leverage qualifications and experience to make a meaningful contribution in a challenging and rewarding position, allowing for continued growth and development.
β’ Developed curriculum, lesson plans, and lesson delivery for 8 sessions in courses on introductory quantitative analyses.
β’ Supervised and mentored 16 teaching assistants in relation to course concepts and pedagogy.
β’ Used Learning Management Software to facilitate online learning and program development.
β’ Achieved a 98% student satisfaction rating by emphasizing student engagement and dynamic planning.
β’ Contributed to a growing undergraduate psychology program ranked in the top 5 in the nation by US News and World Report.
β’ Led day-to-day operations of the highest-grossing location in the nation, with annual sales exceeding $7 million.
β’ Coached and trained a team of 75+ employees to deliver quality service and experiences in front-of-house duties.
β’ Achieved a 20% increase in sales over three years through effective management and team development.
β’ Anticipated customer needs, providing them with excellent customer service while upholding brand standards.
β’ Supported the program director in preparing and implementing lesson plans for 500+ graduate students in the Psychology and Forensic Psychology programs.
β’ Mastered concepts in research methods and quantitative analyses.
β’ Assessed progress for students over multiple 7-week sessions in a fair and constructive manner.
β’ Facilitated grading assignments amongst co-workers and instructors.