Guest Experience Specialist

Successfully resolved guests’ complaints by listening to their concerns and communicating with the appropriate departments, resulting in positive reviews and repeat bookings.
Prioritized meeting metrics such as call handle time and sales quotas while also ensuring a magical experience for guests. Received training on how to de-escalate situations and offer solutions to angry or upset guests.
Collaborated with a diverse team of agents from different backgrounds and cultures to enhance the overall experience for guests.
Took advantage of the various training and development opportunities offered by the company to expand knowledge about the travel industry and Disney products.

I welcomed and assisted in-person visitors as well as answered, screened, and forwarded incoming phone calls pleasantly and professionally
I prepared and distributed emails, correspondence memos, letters, faxes, and forms
I assisted and coordinated office events and meetings
I was responsible for confidential and time-sensitive material

For a few months I had the opportunity to work on the frontlines of attractions operations at Disney’s Hollywood Studios. I learned guest safety and efficiency optimization. I performed well in team setting and accomplished the best experience possible for guests through courtesy and show.

During my internship, I gained valuable experience in developing marketing campaigns for small businesses. I produced top-rated copywriting, provided transcription services, and created and scheduled social media postings. I completed comprehensive market research and competitive analyses, in addition to account-based marketing projects.
I gained valuable experience in search engine optimization and detailed schedules for social media posting. My hard work and dedication have allowed me to build strong relationships with my peers, direct supervisor, and the rest of the team.