- Create, document, and maintain clear and organized SOPs.
- Collaborated with cross-functional teams to implement process improvements and optimize operations.
- Utilized systems like Monday, Miro, and Trainual to identify operational issues and enhance efficiency.
- Provided support to the operations manager and team to enhance overall organizational effectiveness.

• Demonstrated emergency procedure knowledge and effective communication during safety briefings.
• Collaborated with flight crew to ensure coordinated efforts in delivering exceptional service.
• Delivered exceptional customer service, receiving positive feedback for a friendly and helpful demeanor.
• Engaged in regular training to enhance skills and stay current with industry standards.

• Tracked project deliverables, ensuring timely completion and providing status reports to stakeholders.
• Maintained organized project files, optimizing efficiency and facilitating smooth project management.
• Managed project management systems such as Coda and ClickUp to streamline workflows.
• Supported the editorial team by preparing and distributing briefs to writers.

• Executed diverse events and conferences, both virtual and in-person, for audiences 500+ across domestic
and international venues (US, Europe, and Asia).
• Developed and maintained websites, databases, and online applications using WordPress and Cvent.
• Collaborated on marketing and communication efforts for events and programs.
• Assisted in content development and distribution of promotional materials for events.

• Led and executed global professional development workshops, overseeing application assessments, organizing program milestones, coordinating venues and vendors, and conducting post-event debriefing.
• Managed a $150,000 budget and supported a global community of over 2,000 professionals.
• Overseen events team to accomplish marketing, community engagement, and sponsorship goals.
• Enhanced community engagement through the support for community-led events.