Help Desk Analyst - HR Assistant

Rate, USD
Not specified
Work schedule
Full Time, Contract,
Language skills
Spanish
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About me

I am a hardworking employee attention to detail responsible and have a Excellent work ethic. I am also Bilingual i like to help others i am self driven. I push my self everyday to be better and to do better. I believe my skills will be a perfect fit for your team.




Education

1999-2002 High School Diploma @ Skyview High School

Experience

12/2021-08/2023 Bilingual Help Desk Analyst @ Nampa School District

* Monitor, answer, and respond to requests made to the Help Desk via self-service, telephone, email and voicemail
* Assist Spanish speaking users and families with technical issues and translate documents to Spanish as needed.
* Provide timely and quality customer follow-up
* Responsible for checking the initial trends in Help Desk ticket escalation process 
* Assume role as the highest possible systems 
* Audit cart of returned teacher devices and image for handout
* Collaborate with Senior Staff for difficult issues
* Assist customers with identifying phishing, scams, and other malicious email attacks
* Assume responsibility for his or her continuing professional growth and development by attendance at in-service or trainings 
* Seek assistance should emergencies arise
* Represent the district in a positive mannerst call resolution for the customers
* Maintain ServiceAide Help System to help monitor tickets and move to correct queues for faster resolution
* Work in different systems to help troubleshoot and facilitate work orders
* Monitor Microsoft 365 Security and Compliance Dashboard and report any issues
* Provide remote assistance to quickly resolve issues
* Assist customers using Mobile Device Manager
* Work with hardware and software testing in Work Bench area
* Work with Inventory Tracking software 
* Check with Microsoft System Center Configuration Manager for more information on the work orders
* Correspond and resolve requests with vendor

06/2016-11/2021 Human Resources Assistant @ Nampa School District

Act as first point of contact for Human Resources department
Organize and facilitate new hire orientations
Ensure all new hire paperwork, employee data entries, and files are complete and accurate
Responsible for taking, processing, and documenting new hire fingerprints
Coordinate assignment of emails, badges, and trainings for new hires
Responsible for completing copy requests and various verification forms for employees Communicate and coordinate primarily with Human Resources and Technology departments
Work closely with all members of Human Resources to complete department projects Responsible with File Audits
Filed paperwork, sorted and delivered mail and maintained office organization Organized new employee orientation schedules for new hires
Processed documentation for employee actions such as new hires, grievance resolutions and terminations

02/2015-06/2016 District Office Receptionist @ Nampa School District

Served as first point of contact for patrons of Nampa School District
Assisted public at district office, providing initial information and directions to resources
Answered phones, screened calls, transferred calls, and took messages as appropriate Sorted and distributed district and U.S
Mail accurately and efficiently
Distributed correspondences such as e-mails, facsimiles, memos, and other bulletins to office staff
Worked with all departments within District Office in positive and collaborative manner Was responsible for setup of conference rooms and coordination with technology if required
Assisted with various tasks in Human Resources such as filing, maintenance of website, new hire orientation, working in applicant tracking software, and completing employment verifications.
Managed multiple tasks and met time-sensitive deadlines
Provided clerical support to company employees by copying, faxing and filing documents
Restocked supplies and submitted purchase orders to maintain stock levels Troubleshot copy machines and printers and scheduled service as needed Resolved customer problems and complaints


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