Passionate and committed to the workplace, I enjoy being able to help customers in any way I can! Trained in phone calls, chat services, and handling emails as well as chargebacks. Quite tech savvy as well.
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β¦ Educated customers about products, pricing and policies to address and resolve issues.
β¦ Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
β¦ Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
β¦ Revised chargeback processing, increasing collections efficiency and minimizing fraudulent credit card abuse.
β¦ Consulted with customers regarding needs and addressed concerns.
β¦ Created and offered additional materials to enhance training.
β¦ Answered questions from customers that came in through the company’s online chat feature.
β¦ Used various skills to resolve problems in reasonable amount of time.
β¦ Communicated effectively with clientele to maintain customer satisfaction and loyalty.
β¦ Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
β¦ Answered inbound calls to facilitate customer service.
β¦ De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
β¦ Set up and activated customer accounts.
β¦ Improved customer service wait times to mitigate complaints.
β¦ Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
β¦ Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
β¦ Addressed inquiries, resolved customer issues and managed customer relations.
β¦ Educated customers on special pricing opportunities and company offerings.
β¦ Answered customer questions and provided store information.
β¦ Made change on cash register, handling payments by cash, credit, debit and personal checks.
β¦ Rotated and merchandised products at point-of-sale to improve impulse buy rate.
β¦ Restocked, arranged and organized merchandise in frontlanes to drive product sales.