Passionate and committed to the workplace, I enjoy being able to help customers in any way I can! Trained in phone calls, chat services, and handling emails as well as chargebacks. Quite tech savvy as well.
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⦁ Educated customers about products, pricing and policies to address and resolve issues.
⦁ Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
⦁ Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
⦁ Revised chargeback processing, increasing collections efficiency and minimizing fraudulent credit card abuse.
⦁ Consulted with customers regarding needs and addressed concerns.
⦁ Created and offered additional materials to enhance training.
⦁ Answered questions from customers that came in through the company’s online chat feature.
⦁ Used various skills to resolve problems in reasonable amount of time.
⦁ Communicated effectively with clientele to maintain customer satisfaction and loyalty.
⦁ Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
⦁ Answered inbound calls to facilitate customer service.
⦁ De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
⦁ Set up and activated customer accounts.
⦁ Improved customer service wait times to mitigate complaints.
⦁ Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
⦁ Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
⦁ Addressed inquiries, resolved customer issues and managed customer relations.
⦁ Educated customers on special pricing opportunities and company offerings.
⦁ Answered customer questions and provided store information.
⦁ Made change on cash register, handling payments by cash, credit, debit and personal checks.
⦁ Rotated and merchandised products at point-of-sale to improve impulse buy rate.
⦁ Restocked, arranged and organized merchandise in frontlanes to drive product sales.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
