I have worked in customer service related jobs for over 10 years, in a wide array of businesses and organizations that have given me wonderful experience as someone who is adept at putting the customer/client first, while making sure I continue to follow company guidelines, rules, and expectations. It is always my priority that a customer or client feels seen, heard, and respected when leaving a conversation with me.
β’ Directed incoming phone calls
β’ Aided in common technological questions regarding enrollment and online classes
β’ Assisted professors with day-to-day tasks
β’ Established and implemented a new, online filing system
β’ Assisted lead teacher in daily preschool classroom activities
β’ Administered quarterly literacy tests to students
β’ Input time-sensitive demographic and literacy data into online database
β’ Lead one-on-one and small group literacy interventions with students
β’ Aided in the purchase of ticket sales
β’ Answered customer service calls and handled them accordingly
β’ Cash drawer maintenance
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