Customer Service Specialist
- Location
- United States
- Rate, USD
- $16 / hour
- Work schedule
- Part Time,
- Language skills
- English
- Available for Hire
- Yes
About me
I have worked in customer service related jobs for over 10 years, in a wide array of businesses and organizations that have given me wonderful experience as someone who is adept at putting the customer/client first, while making sure I continue to follow company guidelines, rules, and expectations. It is always my priority that a customer or client feels seen, heard, and respected when leaving a conversation with me.
Professional area
Education
- August 2014-May 2015 Early Childhood Education @ Johnson County Community College
- August 2015-May 2019 English @ Washburn University
Experience
- August 2015-May 2019 Administrative Assistant @ Washburn University, Human Services Department
• Directed incoming phone calls
• Aided in common technological questions regarding enrollment and online classes
• Assisted professors with day-to-day tasks
• Established and implemented a new, online filing system- August 2019-March 2020 Literacy Tutor @ The Literacy Lab
• Assisted lead teacher in daily preschool classroom activities
• Administered quarterly literacy tests to students
• Input time-sensitive demographic and literacy data into online database
• Lead one-on-one and small group literacy interventions with students- May 2019-Present Ticket Services Specialist @ Starlight Theater
• Aided in the purchase of ticket sales
• Answered customer service calls and handled them accordingly
• Cash drawer maintenance
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