Customer Service Specialist

Rate, USD
$16 / hour
Work schedule
Part Time,
Language skills
English
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About me

I have worked in customer service related jobs for over 10 years, in a wide array of businesses and organizations that have given me wonderful experience as someone who is adept at putting the customer/client first, while making sure I continue to follow company guidelines, rules, and expectations. It is always my priority that a customer or client feels seen, heard, and respected when leaving a conversation with me.


Professional area



Education

August 2014-May 2015 Early Childhood Education @ Johnson County Community College
August 2015-May 2019 English @ Washburn University

Experience

August 2015-May 2019 Administrative Assistant @ Washburn University, Human Services Department

• Directed incoming phone calls
• Aided in common technological questions regarding enrollment and online classes
• Assisted professors with day-to-day tasks
• Established and implemented a new, online filing system

August 2019-March 2020 Literacy Tutor @ The Literacy Lab

• Assisted lead teacher in daily preschool classroom activities
• Administered quarterly literacy tests to students
• Input time-sensitive demographic and literacy data into online database
• Lead one-on-one and small group literacy interventions with students

May 2019-Present Ticket Services Specialist @ Starlight Theater

• Aided in the purchase of ticket sales
• Answered customer service calls and handled them accordingly
• Cash drawer maintenance


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