I’ve worked in customer service at both my previous company and [hidden link] While working at BookingI was awarded the title of “best CSAT agent” and promoted to a Quality Assurance role.
I truly appreciate every opportunity, as I understand that it’s more than lucky to find a suitable role, especially in this hard time.
Liaising between Booking.com guests and accommodation hosts to resolve issues via inbound call, live chat and email.
Provide accurate, valid information to both parties base on the qualified training process.
Assure to reach the KPI (CPH,CSAT) determined by the client and assist trainees on their probation.
Working with POC to align the SOP and strategies for VN market. Cascade and training BPO TnQ team to ensure the moderation quality is up to standard.
Provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps Cooperate with moderation teams and cross-functional teams.