Corporate Trainer

• Senior member of the North American Training Department.
• Responsible for both facilitation and moderation of training programs delivered in Canada and the United States.
• Trained groups of up to 30 participants, virtually and in person.
• Collaborated with leadership of all departments to ensure policies and procedures in training material were up to date.
• Updated training materials using MS Office product.
• Evaluated participants understanding and provided additional support.
• Periodically, participated in focus groups to evaluate LMS curriculum and provided feedback.
• Mentored new hires in the Training Department and Instructional Designers.

• Recovered past due accounts while maintaining exceptional level of customer service.
• Adhered to compliance regulations whilst documenting customer files.
• Successfully completed company training courses: Business Writing Skills, Customer Service Program, Critical/Strategic Thinking.
• Held the position of Vice President of Public Relations for CM Toastmasters, corporate chapter of Toastmasters International.
• Coached and mentored new team members.
• Active member of company social committee.
• Responsible for creating, organizing, promoting and scheduling company social events.

• Onboarded and mentored new team members.
• Door to Door Direct Marketing and Sales.
• Followed up on new accounts.

• Trained new owners and managers to run the front of the house.
• Contracted to oversee transfer of ownership.
• Implemented new inventory management system, hiring training and scheduling staff.