I have extensive experience as a Program Manager at Google, overseeing product development for Google devices and Fitbit programs, demonstrating expertise in cross-functional collaboration, logistics, and supply chain management.
• Managed the end-to-end product development lifecycle for two Google devices (1st Gen Pixel Watch & Pixel Buds Pro) and
three NPI Fitbit programs, collaborating with cross-functional teams
• Supported Bill of Materials (BOM), Engineering Change Orders (ECO), logistics, classification/valuation, and distribution
• Created engineering parts and change orders using PLM software including Arena, zNEXT, and Agile
• Coordinated with the UX program managers and the distribution center for hardware device allocation, recalls, and swaps
during testing
• Developed and presented weekly inventory reports, ensuring accurate project tracking for stakeholders
• Conducted onboarding and training sessions for new hires, ensuring new hires’ proficiency in tools and processes
• Skillfully managed and maintained complex datasets, including project BOMs, Build Matrix, and asset management tools
(Salesforce)
• Monitored International and Domestic shipments, working with the Trade & Compliance team to resolve customs
resolution and timely deliveries
• Supported reliability engineers and CMs in logistics related to chambers, FATP/SMT fixtures for testing units
• Prioritized tasks based on urgency levels (P0, P1, P2) and communicated material requirements to vendors
• Communicated material requirements and delivery schedules to vendors, ensuring timely availability
• Ensured timely availability of testers and equipment by coordinating deliveries and schedules
• Streamlined communication and engineering requests through Jira ticket system
• Managed and maintained large datasets, ensuring date integrity and accuracy
• Managed pivotal dry runs for iPad (7th Gen) and Apple Watch (Series 5) programs, overseeing new equipment designs, installations, fixture logistics, and operations
• Collaborated with project Test Design Leads (TDLs) to plan and execute dry run activities
• Acted as the Directly Responsible Individual (DRI) for all iPad and Apple Watch laboratories
• Oversaw equipment logistics, fixture reception, and lab setup ahead of dry run deployments
• Utilized various software tools for inventory management, tracking, and dry run scheduling
• Developed leadership skills through participation in the AiM (Advance into Management) program
• Conducted equipment and safety training, fostering a safe and productive work environment
• Delivered exceptional customer service, resolving issues and maintaining positive client relationships
I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
Hello! My name is Brandon – I’m a Customer Success professional with over 8 years of experience in customer-facing roles.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
