Customer Service Specialist

Successfully managed a high volume, high earning café store by maintaining operational excellence, the Starbucks experience all while developing talent across all levels.
Supervised all areas of retail and food service business. Met targets and standards set by company for a better and more effective experience for employees and customers.
Responsible for staffing and scheduling, inventory management, quality control and operational excellence in addition to providing exceptional customer satisfaction and building strong relationships with the community.
Hired and trained new staff. Provided coaching conversations regarding personal and professional development. Trained supervisors on how to lead and run effective a business.
Store manager trainer since 2019; includes developing and training next retail and support leaders.
Developed strategies to get customer experiences and customer engagement up in the store. Dealt with unsatisfied customers and corrected situations to benefit both customers and the company. Increased customer experience scores based on survey results.
Analyzed reports to track trends for sales, food, and customer experience. Tracked business’ relationship with customers daily.
Worked with local charities to set up FoodShare donations.
Communicated goals and set expectations to meet company and personal standards. Communicated and worked with District Manager to make store a better environment for employees and customers alike.
Created welcoming and safe environment for employees and customers to be themselves; inspired and developed team to do the same.

Handled day-to-day business operations; specifically opening tasks. Met goals and tasks set by store manager. Led team during peak business hours to height of efficiency and elevated customer connections. Deployed employees and delegated tasks.
Used POS systems, utilized proper cash handling procedures. Handcrafted beverages according to recipes and occasionally to modifications. Familiar with safety and security measures.
Built personal relationships with regular customers. Anticipates customers’ needs by evaluation of customer cues and environment.
Trained new baristas in routines and operations. Provided feedback through coaching conversations to further develop employees. Set example of standards for baristas to follow.