Hire a Remote Customer Service Manager from United States

About me

Effective Communication: This skill translates well into customer service, where clear and empathetic communication is vital.

Empathy: Teachers often possess a high degree of empathy, which is crucial for understanding and addressing customer concerns and needs.

Patience: Teaching requires a great deal of patience when working with students of varying abilities. This patience can be invaluable when dealing with customers who may be frustrated or upset.

Problem Solving: Teachers are skilled at identifying students’ learning challenges and finding solutions to help them succeed. These problem-solving abilities can be applied to address customer issues effectively.

Adaptability: Teachers are accustomed to adapting their teaching methods to suit different learning styles and abilities. In customer service, adaptability is essential when dealing with a wide range of customers and their unique preferences.

Conflict Resolution: Teachers often mediate conflicts among students or between students and parents, honing their conflict resolution skills, which can be directly applied to handling customer disputes.

Organizational Skills: Managing a classroom and curriculum requires strong organizational skills. Customer service managers need similar organizational abilities to ensure efficient and streamlined service processes.

Attention to Detail: Teachers must pay close attention to students’ progress and performance, which translates into a keen eye for detail in customer service, where small details can make a big difference.

Leadership: Teachers often take on leadership roles within their classrooms or schools, developing leadership skills that can be valuable when managing a team of customer service representatives.

Time Management: Juggling lesson planning, grading, and various classroom responsibilities necessitates strong time management skills, which are also crucial for efficiently managing customer service operations.

Training and Development: Teachers frequently engage in training and developing their students. This experience can be applied to training customer service representatives and helping them improve their skills.

Data Analysis: Teachers often analyze student performance data to inform their teaching strategies. This analytical ability can be beneficial for assessing customer service metrics and making data-driven improvements.

Customer-Centric Approach: Teachers who transition into customer service management often bring a strong customer-centric mindset, focusing on providing the best possible experience to customers, just as they do for their students.

Cultural Sensitivity: Teachers often work with students from diverse backgrounds, fostering cultural sensitivity and awareness that can be crucial when serving a diverse customer base.

Technology Proficiency: Many teachers use technology in their teaching, making them comfortable with various software and tools. This proficiency can be advantageous in managing customer service systems and platforms.

By emphasizing these skills and experiences from a teaching background, a customer service manager can bring a fresh perspective and a unique skill set to the role, ultimately enhancing the customer service experience and team performance.

Professional area

Customer Support HR & Recruiting Teacher & Coach

Skills

Admin Adobe Amazon Budget Management

Education

June 1993- Dec 1007 BSC @ LSU: Degree in Finance
Nov 2009-Dec 2011 Masters in Admin @ Lamar University
Dec 1999- Dec 2000 Certification in Education @ ULL

Experience

2013-2023 Instructional Coach @ Fortbend ISD

Support and Guidance: Instructional coaches support teachers or educators in improving their instructional practices.

Training and Development: Customer service managers often oversee training programs for their team members, ensuring they have the necessary skills and knowledge to excel in their roles. Instructional coaches also focus on professional development, helping educators enhance their teaching techniques and strategies.

Feedback and Improvement: In both roles, providing constructive feedback is crucial. Customer service managers give feedback to employees on their interactions with customers, helping them improve. Instructional coaches offer feedback to educators on their teaching methods, aiding in their professional growth.

Goal Setting: Both roles involve setting and tracking performance goals. Customer service managers set targets for customer satisfaction, response times, and other key metrics. Instructional coaches work with educators to establish goals related to student achievement and instructional effectiveness.

Problem-Solving: Customer service managers often deal with complex customer issues and problem-solving. Instructional coaches help teachers identify and address challenges in the classroom, such as student engagement or learning difficulties.

Communication: Effective communication is essential in both roles. Customer service managers need to communicate clearly with customers and team members. Instructional coaches must communicate with teachers, administrators, and other stakeholders to support student learning.

2005-2013 Teacher @ Garland ISD

Leadership: While teachers are responsible for leading and guiding students in their learning journey, customer service managers may lead teams or departments responsible for providing quality service to customers.

Feedback and Evaluation: Both roles involve providing feedback and evaluation. Teachers assess student progress and provide feedback for improvement, while customer service managers may evaluate the performance of their team members and the quality of customer interactions.

Continuous Learning: Education and customer service are dynamic fields. Teachers must stay updated on new teaching methods and curriculum changes, while customer service managers need to be aware of industry trends and new technologies to enhance the customer experience.

Conflict Resolution: Both teachers and customer service managers encounter conflicts. Teachers may need to mediate conflicts between students, while customer service managers often deal with customer complaints or disputes.

Documentation: Keeping accurate records is essential. Teachers maintain records of student performance, and customer service managers document customer interactions and resolutions.

2000-2005 Teacher @ Lafayette Parish School board

Leadership: While teachers are responsible for leading and guiding students in their learning journey, customer service managers may lead teams or departments responsible for providing quality service to customers.

Feedback and Evaluation: Both roles involve providing feedback and evaluation. Teachers assess student progress and provide feedback for improvement, while customer service managers may evaluate the performance of their team members and the quality of customer interactions.

Continuous Learning: Education and customer service are dynamic fields. Teachers must stay updated on new teaching methods and curriculum changes, while customer service managers need to be aware of industry trends and new technologies to enhance the customer experience.

Conflict Resolution: Both teachers and customer service managers encounter conflicts. Teachers may need to mediate conflicts between students, while customer service managers often deal with customer complaints or disputes.

Documentation: Keeping accurate records is essential. Teachers maintain records of student performance, and customer service managers document customer interactions and resolutions.

1999-2000 Teacher @ St. Landry Parish School Board

Leadership: While teachers are responsible for leading and guiding students in their learning journey, customer service managers may lead teams or departments responsible for providing quality service to customers.

Feedback and Evaluation: Both roles involve providing feedback and evaluation. Teachers assess student progress and provide feedback for improvement, while customer service managers may evaluate the performance of their team members and the quality of customer interactions.

Continuous Learning: Education and customer service are dynamic fields. Teachers must stay updated on new teaching methods and curriculum changes, while customer service managers need to be aware of industry trends and new technologies to enhance the customer experience.

Conflict Resolution: Both teachers and customer service managers encounter conflicts. Teachers may need to mediate conflicts between students, while customer service managers often deal with customer complaints or disputes.

Documentation: Keeping accurate records is essential. Teachers maintain records of student performance, and customer service managers document customer interactions and resolutions.