Operations Manager

Precision in reconciling daily funding ($15K-$125K) with a focus on improved customer experience.
Managed add-on product payouts, ensuring financial accuracy and vendor satisfaction.
Achieved a 13% reduction in loan processing time, boosting sales by 25% through document acquisition.

Reduced overtime by 30%, aligning volume projections with historical and real-time data.

Balanced preferences, operational needs, and budgets for a 300-member team.

Improved efficiency by 45% via KPI monitoring, addressing service delivery challenges.

Established scalable workforce tools, processes, and training.

Developed operational processes, ensuring regulatory compliance and training for 60+ recruits.

Supervised a 6-member team of direct reports, enhancing productivity while mentoring and developing their careers.

Monitored program progress, optimizing resource allocation for a 10% boost in team efficiency.

Collaborated with cross-functional teams (engineering, IT, legal, finance, sales) to streamline revenue operations processes, improving communication and alignment across departments.

Managed catalog relaunch project, achieving a 23% growth in sales and launching on schedule and under budget.

Preserved data accuracy in reporting and tracking systems.

Conducted industry research, identifying partnerships and program improvements.