Operations Supervisor

As Title and Registration Supervisor, I managed and coordinated all activities related to title and registration, ensuring accuracy and efficiency in accordance with company and state guidelines. I introduced initiatives such as SOPs for all processes, tracking employee performance, and customer service training programs. Additionally, I played a key role in hiring, managing, and developing staff, and identifying and implementing process improvements. My goal was to create a streamlined and efficient process for title and registration activities, while ensuring excellent customer service

As a supervisor in the Lockbox department, I made sure everything ran smoothly and efficiently. I managed staff and their schedules, trained them, allocated workloads, and ensured they followed procedures and standards. I also helped with financial management and looked for ways to improve processes. To keep the team engaged, I provided feedback and recognition and created a safe work environment.

I effectively managed a cross-functional team of agents, providing essential employee feedback through various methods such as side-by-side coaching, performance reviews, and deficiency management. In addition to overseeing these feedback mechanisms, I held direct responsibility for the management and execution of all payroll activities within the organization.
My role extended to playing a pivotal part in the recruitment processes by closely collaborating with the Learning and Development team. I handled all human resource-related issues, including attendance management and resolving interpersonal workplace conflicts, ensuring a harmonious working environment.