Web Producer
About ServiceNow
A purpose-driven company, making work, work better for people guides everything we do.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
- Work Assignment & Task Delegation: This position will be responsible for overseeing the day-to-day operations of web publishing, assigning tasks to the existing publishing teams, ensuring timely delivery of projects, and maintaining consistency in content quality and localization across different markets
- Program Management: Build out a global Decentralized Authoring program, enabling Marketers to Self – Publish on .com while setting up an infrastructure to govern, enforce guardrails and roll out the enablement and support of the program
- Coordination and Communication: This role is critical for ensuring the smooth execution, coordination, and management of our digital publishing efforts across multiple regions.
- Consistency in Localization: The Web Producer will oversee content localization, ensuring that the India and Latin America teams are fully aligned with US stakeholders’ requirements, especially when frequent changes are made to the EN US pages.
- Stakeholder Management: They will liaise with US stakeholders to capture feedback and translate business goals into actionable tasks for the publishing teams, keeping business objectives front and center.
Qualifications
- Project Management
- Strong AEM Experience (5+ years)
- Cross-functional Team Collaboration
- Localization & Internationalization
- Digital Production
- Attention to Detail
- Change Mgmt
- Problem-Solving & Adaptability
- Leadership & Delegation
- Stakeholder Mgmt
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
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