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Job Summary
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As an Account Executive – New Business & Account Growth, you’ll be at the forefront of our growth strategy. This role blends strategic prospecting, solution selling, and account management. You’ll be responsible for generating new opportunities, converting leads into loyal customers, and expanding value within your existing accounts.
You’ll own the entire sales cycle — from outreach to close — and collaborate cross-functionally to ensure client success and retention. This is a quota-carrying role with real impact, visibility, and room for growth. You will be tasked with identifying potential clients and building lasting relationships with them, while also establishing a deep understanding of their business needs and objectives. Your role will require strong communication and negotiation skills, as well as the ability to work collaboratively with internal stakeholders. You will be driven, goal-oriented, and able to thrive in a competitive environment. If you are a strategic thinker with a passion for sales, this could be the perfect role for you
What does a day in the life of an Account Executive look like?
New Business Development (approx. 60%)
Identify and engage prospects through outbound efforts, inbound follow-up, networking, and events
Qualify leads, uncover pain points, and position solutions to address customer needs
Prepare and deliver compelling proposals, demos, and presentations
Drive deals through the sales funnel, negotiating terms and closing new business
Consistently meet or exceed new business targets
Account Growth & Retention (approx. 40%)
Build strong relationships with existing customers across all levels of the organization
Identify upsell and cross-sell opportunities based on client needs and usage patterns
Partner with Customer Success and Operations teams to ensure client satisfaction and long-term retention
Conduct regular check-ins, QBRs, and performance reviews with key accounts
Track renewals and proactively mitigate churn risks
Reporting & Strategy
Maintain accurate pipeline and opportunity data in HubSpot,
Provide regular forecasting updates and performance reports to leadership
Share customer feedback and market insights to inform marketing strategies
What are the required qualifications for an Account Executive?
3–5 years of B2B sales experience
BPO Background
Demonstrated ability to both open new accounts and grow existing ones
Strong consultative selling and negotiation skills
Excellent verbal and written communication, with a knack for storytelling and problem-solving
Comfortable managing a full sales cycle and multiple opportunities simultaneously
High energy, goal-oriented, and highly organized
Experience with CRM tools and modern sales tech stacks (e.g. Sales Navigator, Hubspot, Gong, ClientPoint, etc)
Preferred qualifications
Exposure to structured sales methodologies (MEDDIC, Challenger, SPIN, etc.)
Knowledge of customer success/account management workflows
A solid understanding of the buyer journey in BPO
Ninja Perks and Benefits
Competitive compensation
Medical, dental and vision insurance
Paid time off, birthday leave
Opportunities for skills training and personal and professional development
Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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FAQ
What position is SupportNinja hiring for?
SupportNinja is hiring a remote Account Executive from 🇺🇸 USA
What type of employment does SupportNinja offer?
This is a
Full Time role.
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