Client Development Coordinator

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Job Title

Client Development Coordinator

Department

Client Development, Marketing and Business Development

Office Location

London

Reports To

Client Development Manager

Working Hours

35 hours per week, 9:30am to 5:30pm but additional hours may be required.  We are happy to consider agile and flexible working patterns.  Our approach to hybrid working allows for up to 40% of time working from home and 60% working in the office, please contact a member of the recruitment team to discuss further.

Firm Description

Hogan Lovells is one of the leading global law firms.  Our distinctive market position is founded on our exceptional breadth of our practice, on deep industry knowledge, and on our ‘one team’ global approach.  Formed through the combination of two top international law firms, Hogan Lovells has over 40 offices in the Americas, Asia-Pacific, Europe, the Middle East and Africa. 

With a presence in the world’s major financial and commercial markets, we are well placed to provide excellent business-oriented advice to our clients locally and internationally.  Our people are the key to our success, which is why we seek to recruit and retain the most talented individuals in all regions of our global practice.

Department Description

The Client Development Coordinator will support the Client Development team, which operates within Hogan Lovells’ dynamic, global Marketing & Business Development (M&BD) department. The Client Development team manage our key client accounts within the client program, with the core objectives of helping the firm win business, build loyalty with key clients, and enhance internal and external client experiences.

Role Overview

The Client Development Coordinator will assist the global client development team in the management of their portfolios of client relationships and supporting the implementation of client development-led firmwide projects.

The role will provide exposure to all elements of client development activity including building effective client teams; client planning and growing relationships; relationship investment and value-added services; management of financial performance; and client feedback.

The role will encompass a range of business development and marketing activities including supporting with client panel pitches, client targeting and cross-selling – become more involved in this by working on a client account; client/sector and competitor analysis; profile raising and marketing campaigns including supporting with client events and strategic initiatives, as well as supporting with client reporting.

Key Responsibilities / Accountabilities

General:

• Proactively engage with all stakeholders in the global client development team to coordinate and support on activities and tasks relating to the management of their client portfolios.

• Provide appropriate levels of support with a consistent, reliable, timely, and high-quality approach.

• Actively participate in information-sharing across the client development team and the creation of template documents in line with the needs of the team.

• Proofread internal and external client facing deliverables. Ensure that information on the firm’s intranet and internal channels relating to the client program and client feedback is correct and regularly updated.

• Act as guardian and internal expert on the firm’s house writing style and ensure its consistent application across our client facing materials.

• Provide ongoing support for the firm’s client secondment process.

• Other duties and systems as assigned, supporting a broad range of client development and Marketing & Business Development services.

Client Program:

• Provide ongoing support in the maintenance of all client program infrastructure, ensuring all changes are implemented across the various systems as required.

• Proactively propose any efficiencies across the different aspects of this process.

Client Feedback:

• Support on all stages of the client feedback process, including capturing feedback in the central database, helping to coordinate follow-up actions, creation of regular presentations of results, and collating informal feedback.

• Undertake Client Feedback training and join an experienced Client Feedback trainer on client feedback reviews during the forthcoming year.

Client Account Support:

• Work in partnership with other teams within M&BD to produce high quality documents relating to key clients, including relationship summaries, and external reporting for clients, e.g., focused on billing, value add, and upcoming events.

• Support the compilation of client-facing Inclusion materials and reports.

• Develop a detailed understanding of the role of the Client Account Manager in order to provide support across client accounts as required including on the points below.

• Provide administrative support for the client development team, including updates to databases and mailing lists, scheduling, taking minutes and actions of meetings, and document production.

• Research and review relevant client intelligence, market, industry, competitive, and business information for the preparation of relevant content and identifying business development growth opportunities. Plan and proactively consider ways to take these to Client Account Managers in the Client Development team on a routine basis.

• Develop a clear understanding of KFI reporting and be able to understand reporting to effectively leverage content to help Client Account Managers shape a narrative around their accounts.

• Support members of the client development team to resolve issues around client billing and financial and matter reporting (including preparation of client requested reports).

• Proactively work with Client Account Managers to gather relevant information for relationship mapping of our key client contacts, including gathering and analysing data from the firm’s CRM systems, client structure charts, firm financial information, etc.

Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services.

All members of the firm participate in our Responsible Business program.

Person Specification

Qualifications and Training

• Proficient in Microsoft Office.

• 1-2 years experience working in a law firm or similar professional services firm.

General Attributes

• Must have strong written and verbal communication skills, with an ability to write clearly for an international audience.

• Strong attention to detail with exceptional copy editing and proofreading skills, from general text to specialised content.

• Dedicated to meeting and exceeding client/stakeholder expectations. Demonstrates consistent excellent service delivery to internal clients.

• Excellent understanding of marketing and business development processes.

• Process driven, with the ability to thrive in an environment with a focus on continuous improvement.

• Ability to manage time and workload effectively in a high-pressure environment with multiple stakeholders.

• A proactive approach to problem-solving.

• An excellent team player able to build relationships with a global team, working remotely.

• A highly motivated and enthusiastic self-starter with a can-do attitude.

Agile Working Statement

Our goal is to embed flexibility across our business by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.

Equal Opportunities Employment Statement

It is the policy of Hogan Lovells to provide equal opportunities for all employees in relation to recruitment, training and promotion.  Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of racial or ethnic origin, religion, sex , gender and gender identity, age, sexual orientation, marital and civil partnership status, pregnancy or disability.

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