Senior HR Operations Specialist

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 4000 clients across the fintech, crypto, transportation, trading and gaming industries including Duolingo, Bitpanda, Wirex, Avis, Exness, Flippa, italki, Bybit, LBANK, Gett, Kaizen Gaming, and TransferGo.

Our products are recognised by industry leaders like Gartner’s Magic Quadrant, Forrester Wave™ and Frost Radar™.

Now we are looking for a Senior HR Operations Specialist to join our team.

What You Will Be Doing:

• Coordinate and manage the end-to-end onboarding process for new employees, including documentation, orientation, and system setup.
• Oversee the offboarding process for departing employees, ensuring a smooth and compliant exit experience.
• Maintain, update, and audit employee records in accordance with internal standards and legal requirements.
• Ensure the secure management and proper organization of all HR files and documentation.
• Monitor changes in labor laws and employment regulations; ensure HR policies and procedures remain compliant.
• Prepare, analyze, and submit accurate HR reports for internal management and regulatory bodies as required.
• Serve as a primary point of contact for employee inquiries regarding HR policies, payroll, procedures, and benefits.
• Address routine employee concerns and escalate complex or sensitive issues to HR leadership.
• Collaborate with HRIS and data teams to design, test, and implement dashboards, reports, and system enhancements.
• Contribute to HR initiatives and special projects, such as process improvements, policy revisions, and system rollouts.

About You:

• 5+ years of progressive experience in HR operations, with a focus on onboarding, offboarding, and employee lifecycle processes.
• Strong knowledge of local labor laws, compliance requirements, and HR best practices.
• Proven experience working with HRIS platforms (BambooHR highly desirable).
• Excellent organizational and documentation skills, with a keen attention to detail and accuracy.
• Strong interpersonal and communication abilities, with a customer-focused approach to employee support.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Demonstrated problem-solving skills and the ability to escalate complex issues appropriately.
• Proactive mindset with the ability to work both independently and collaboratively in a dynamic environment.
• Experience supporting HR process improvement or change management projects is highly desirable.

What We Offer:

• Fully remote and flexible working schedule, with access to a coworking space (in some locations).
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• 1 extra day off to celebrate your birthday.
• 7 additional days to enjoy the Christmas & New Year holidays.
• 7 days of sick leave (without the need for documentation).
• Regular, fully covered team offsites to connect and collaborate.
• Learning opportunities and support to attend industry events with the team.

The hiring stages: TA screening -> Hiring Manager Interview -> Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

Apply now >