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Join Navan in Powering In-Person Connections with Relentless Innovation
START DATE: October
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Experience team, you’ll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.
What You’ll Do:
Provide top-tier travel support via chat, calls, and emails
Maintain up-to-date knowledge on suppliers, destinations, and systems
Quickly assess customer needs, urgency, and preferences
Accurately handle hotel, flight, car, and rail bookings
Guide customers in self-service options on the Navan platform and app
Respond promptly, meeting SLA expectations
Follow company and customer policies, ensuring global compliance
Give feedback to stakeholders on goal progress and key processes
Participate in team meetings on products, suppliers, and industry updates
Stay current on travel industry best practices
Maintain attendance, complete assigned training, and meet performance metrics
What We’re Looking For:
Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
Language: Fluency in English and Italian – Mandatory fluency in both languages
Customer Service: Background in contact center or customer-facing roles
Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
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Join Navan in Powering In-Person Connections with Relentless Innovation START DATES: October At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
Join Navan in Powering In-Person Connections with Relentless Innovation START DATE: October At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
About Us: YipitData is the leading market research and analytics firm for the disruptive economy. We analyze billions of alternative data points every day to provide accurate, detailed insights on ridesharing, e-commerce marketplaces, payments and more.
Title: Digital Dealer Advisor/Consultant – P3 Location: Remote USA – 80% Travel – Southwest Region (Houston area) Reports To: Manager, Digital Dealer Consultants The Role: We are looking for a highly motivated and energetic Digital Dealer Advisor to join our OEM digital marketing team.
UK Head of Partnerships Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
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FAQ
What position is TripActions hiring for?
TripActions is hiring a remote Business Travel Consultant – Italian (Start Date: October) from 🇵🇹 Portugal
What type of employment does TripActions offer?
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