About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Technical Business Analyst (HR Technology, Analytics & Automation) plays a pivotal role in bridging Human Resources needs with technological solutions in the HR Technology, Analytics, and Automation team. This role acts as one of the HR function’s business technology leads, helping to govern the HR technology ecosystem and deliver on strategic HR priorities through roadmap planning and maximizing system capabilities
The analyst will work closely with HR team members and leadership to understand HR processes and problems, then collaborate with technical teams (developers for Power Automate workflows, RPA bots, AI solutions, reporting, HRIS, and ServiceNow) to design appropriate solutions. While not directly developing software, the Technical BA must possess sufficient technical acumen to speak to a variety of modern HR solutions and ensure they are implemented in a way that addresses business requirements. The ultimate objective is to improve HR process efficiency, data utilization, and employee experience by leveraging technology, without losing sight of business goals and impacts on the organization.
Work Location
Fully remote position open to candidates based anywhere in the U.S.
The Main Responsibilities
- Requirements Gathering & Analysis: Leading the process of business requirements gathering – i.e. identifying, collecting, and documenting the needs of HR stakeholders for process improvements or new system capabilities. This involves engaging HR leaders and team members to elicit clear requirements and pain points in current processes. The BA ensures that the gathered requirements align with business objectives and are comprehensive and unambiguous.
- Business Process Review & Problem Identification: Analyzing current HR processes and workflows to spot inefficiencies, gaps, or problems. The BA will identify opportunities where changes or automation can improve operations, and then clearly articulate these business challenges or opportunities for improvement.
- Liaison Between HR and Technical Teams: Serving as a critical bridge between non-technical HR stakeholders and the technical implementation teams. The analyst will translate HR needs into technical requirements that developers and system engineers can understand. Conversely, they will explain technical possibilities and constraints in plain language to HR leadership.
- Solution Design and Evaluation: Working closely with solution architects and developers to design viable approaches. The BA contributes to defining how a given problem will be solved – for instance, determining whether a process gap is best addressed by a Power Automate workflow, an RPA bot, a new feature in the HRIS, or perhaps an AI-driven tool – and ensuring the solution design fits the business context.
- Project Coordination & Implementation Support: Once a solution is approved, the BA remains heavily involved through implementation. They partner with development teams to execute system changes and implementations, ensuring the delivered solution meets the requirements and works for HR users. They will often coordinate user acceptance testing with HR staff – developing test cases based on the requirements, guiding HR through testing, and confirming that any issues are resolved.
What We Look For in a Candidate
- Bachelor’s degree in Business Administration, Information Systems, Human Resources, Computer Science, or a related field. An MBA or Master’s in a relevant discipline is a plus.
- Proven experience as a Business Analyst, preferably 3+ years, with significant exposure to HR processes or HR technology projects. Experience working on HR system implementations or process automation initiatives is highly desirable.
- Domain knowledge of HR processes across areas like recruitment, onboarding, performance management, payroll, benefits, etc., is important. The candidate should have a strong understanding of HR workflows and policies to effectively align technology solutions with HR needs.
Technical Skills and Knowledge:
- Knowledge of HR Technology Systems: Familiarity with SAP Success Factors, Microsoft Power Platform (Microsoft CoPilot (CoPilot Studio), Power Apps, Power Automate, Power BI), Service Now.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$82,969 – $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 – $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 – $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We’re able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen’s:
Benefits
Bonus Structure
#LI-AF1
Requisition #: 338467
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
