BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the worldβs largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And weβre not stopping there β as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.
As the Customer Experience Specialist at BetterHelp, youβll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our teamβs well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, youβll carve your own path, make an immediate impact, and be challenged every day β with a supportive community behind you the whole way.
Weβre seeking a Customer Experience Specialist who thrives on delivering white-glove support to both providers and clients navigating our mental health platform. Youβll be at the intersection of customer service, operations, and healthcare; solving complex insurance and billing questions, helping providers onboard smoothly, and ensuring clients receive timely, compassionate assistance. You must be empathetic and solutions-driven, with the ability to clearly communicate insurance benefits and troubleshoot multi-step issues across tools and teams.
The ideal candidate is proactive, collaborative, and deeply invested in providing an outstanding experience that aligns with our mission of accessible mental health care.
Interact with clients and providers through omni-channel support (phone, email, text) with empathy, clarity, and care.
Respond to insurance, billing, and claim-related questions, translating complex concepts into easy-to-understand terms.
Serve as a key liaison between clients, providers, and our internal revenue cycle and operations teams.
Support providers post-onboarding with updates to their accounts, troubleshooting platform issues, and resolving concerns.
Assist clients with booking providers, verifying insurance benefits, and navigating therapy access.
Partner with our technology and operations teams to surface customer insights and improve processes.
Collaborate cross-functionally to identify trends, close loops on feedback, and enhance the experience at every touchpoint.
Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.
1+ years of experience in a customer-facing role, preferably in a technology or healthcare environment
Working knowledge of health insurance benefits, including copays, coinsurance, and deductibles
Understanding of benefit verification and claim processing across EMR and billing platforms (Claim MD, Availity, BillFlash, EZClaim)
Excellent verbal and written communication skills, with the ability to convey complex information clearly
High emotional intelligence, empathy, and active listening skills
Experience using tools like Zendesk, Intercom, Twilio, and Dialpad
Ability to manage multiple tasks, stay organized, and remain calm under pressure
Open to working rotating weekend shifts
Experience with medical billing, coding, or revenue cycle management
Credentialing and payor enrollment knowledge
Commercial insurance experience
Bilingual, especially Spanish
The base salary range for this position is $60,000 – $70,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements):Β Teladoc Health Benefits 2025. Total compensation is based on several factors β including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.
At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.
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BetterHelp is hiring a remote Customer Experience Specialist from πΊπΈ USA
This is a Full Time role.
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