Inside Performance Manager

Remote from
USA flag
USA
Annual salary
Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Employment type
Full Time,
Job posted
Apply before
6 Sep 2025
Experience level
Midweight
Views / Applies
12345 / 123

About Impel

Automotive AI that powers your omnichannel retail experience.

Actively Hiring
Verified job posting
This job post has been manually reviewed for authenticity and compliance.

The Inside Performance Manager serves as the primary point of contact for smaller, non-assigned accounts, supporting customer engagement and retention through responsive service and insights. In this role, you will address inquiries and provide AI-driven solutions for smaller accounts that don’t have a dedicated Performance Manager, helping clients understand and utilize Impel’s AI technologies. This role requires effective communication, adaptability, and a customer-centric approach, along with a solid understanding of AI applications in the automotive industry.

Responsibilities

    • Serve as the primary point of contact for a portfolio of accounts as assigned, addressing inquiries with accuracy and urgency. Proactively monitor account performance, identifying trends and growth opportunities.
    • Support Customer Success (Performance Management team) initiatives by addressing concerns, identifying opportunities for AI-driven efficiency, and aligning solutions with client goals.
    • Expertise in AI-driven efficiency and effectiveness solutions for automotive dealers, OEMs, and marketplaces.
    • Ability to explain complex AI concepts and their benefits to clients in clear, accessible language.
    • Collaborate across departments and partner with individuals of varying expertise, including AI specialists and data scientists, to drive successful outcomes.
    • Establish clear, achievable goals, with a strong determination and commitment to delivering results while being accountable for outcomes.
    • Exceptional time management skills with the ability to handle multiple AI-driven projects simultaneously.
    • Capable of thriving in a fast-paced environment, efficiently solving problems with quick, creative solutions through the use of AI technologies.
    • Positive, customer-first attitude with a focus on AI-enabled solutions.
    • Ability to learn quickly and adapt to rapidly evolving AI technologies.
    • Maintains a positive, customer-first attitude with a focus on solutions.
    • Ability to learn quickly and adapt in a fast-paced environment.
    • Obtains strong communication and organizational skills, with an ability to explain AI concepts to diverse audiences.
    • Basic knowledge of AI applications in customer lifecycle management and the automotive industry.

    Other

    • Maintains confidentiality of work-related issues, records, and company information.
    • Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating change.

Qualifications

  • Bachelor’s degree or equivalent experience in a related field (preferred).
  • 1-2 years in an account management or call center support role is preferred.
  • Proficiency in Google Suite and Microsoft Office Suite.
  • Experience in customer service or account support, ideally within a tech or automotive setting.
  • 10% travel.

Apply now >

Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

How to apply

Did you apply? Let us know, and we’ll help you track your application.

See a few more

Similar Product & Operations remote jobs

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more ›
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more ›
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more ›
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job

FAQ

What position is Impel hiring for?

Impel is hiring a remote Inside Performance Manager from 🇺🇸 USA

What type of employment does Impel offer?

This is a Full Time role.

Jobicy+ Subscription

Jobicy

571 professionals pay to access exclusive and experimental features on Jobicy

Free

USD $0/month

For people just getting started

  • • Unlimited applies and searches
  • • Access on web and mobile apps
  • • Weekly job alerts
  • • Access to additional tools like Bookmarks, Applications, and more

Plus

USD $8/month

Everything in Free, and:

  • • Ad-free experience
  • • Daily job alerts
  • • Personal career consultant
  • • AI-powered job advice
  • • Featured & Pinned Resume
  • • Custom Resume URL
Go to account ›