Airline Customer Support Specialist with English

Remote from
Bulgaria flag
Bulgaria
Annual salary
Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Employment type
Full Time,
Job posted
Apply before
8 Sep 2025
Experience level
Entry-Level
Junior
Views / Applies
12345 / 123

About Sutherland

Unlocking Possibilities, Transformative Outcomes, and Enduring Relationships

Actively Hiring
Verified job posting
This job post has been manually reviewed for authenticity and compliance.

Company Description

Join Sutherland Bulgaria and Represent a Leading Airline!
Are you passionate about travel and aviation? Do you enjoy helping people and solving problems?
Sutherland is looking for Customer Support Specialists to join our remote team and support one of the world’s top airlines.
This is a great opportunity to work from home, use your English skills daily, and grow your career in the airline and hospitality industry.

Job Description

  • Assist passengers primarily via chat and occasionally via phone
  • Manage flight bookings, changes, and cancellations
  • Provide information on flight schedules, pricing, and services
  • Handle customer queries with empathy and professionalism
  • Use ticketing systems and internal tools effectively

Qualifications

  • Fluent English (B2 level or higher)
  • Excellent communication and problem-solving skills
  • Previous experience with airline reservation software is an advantage
  • Strong attention to detail and customer care orientation
  • Ability to work remotely and independently
  • Flexibility to work on day/late/night shifts
  • Flexibility to work in a dynamic, multicultural environment

Additional Information

What We Offer:

  • Fully remote position (equipment provided)
  • Long-term contract with stability
  • 21 paid vacation days
  • Health and life insurance
  • Food vouchers & travel allowance
  • Full-time position with flexible shifts: day, late, and night shifts
  • Ongoing training and career growth opportunities
  • Friendly, supportive team and employee recognition programs

Apply now if you’re based in Bulgaria, speak English fluently, and want to take off with a career in customer support for the airline industry!

Apply now >

Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

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FAQ

What position is Sutherland hiring for?

Sutherland is hiring a remote Airline Customer Support Specialist with English from 🇧🇬 Bulgaria

What type of employment does Sutherland offer?

This is a Full Time role.

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