Qualifications:
- 3+ years related experience.
- Experience in query language and data analysis. Familiarity with some of the following technologies is preferred: SQL, MongoDB querying, Amplitude, Splunk, and/or Figma.
- Systems Analysis: Ability to analyze and understand complex IT systems, applications, and processes.
- Requirements Gathering: Skill in gathering and documenting business requirements, translating them into technical specifications.
- Problem Solving: Strong analytical and problem-solving skills to address technical issues and develop effective solutions.
- Process Improvement: Ability to identify areas for process improvement and propose enhancements or optimizations.
- Communication: Excellent written and verbal communication skills for both technical and non-technical audiences. Capable of presenting ideas clearly and effectively.
- Product/Initiative Support: Experience supporting big IT initiatives, including assisting with planning, execution, and monitoring.
- Self-Motivation/Time Management: Highly responsible self-starter/team-oriented individual with strong work ethic. Strong organizational skills and the ability to manage multiple tasks or initiatives simultaneously.
- Adaptability: Ability to adapt to changing technologies, requirements, and business environments.
Travel Requirements:
- Up to 10% of the time, Domestic Travel only.
Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $77,200.00 to $96,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
If you have any questions or concerns about this posting, please email [email protected].
Qualifications
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world’s most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test, and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution, and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation, and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Internal WWT IT Team, and why join?
The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company’s technological infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.
By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will directly impact the company’s success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team.
What will you be doing?
World Wide Technology, Inc. currently has an opportunity available for an Analyst in the IT – Sales & Customer Experience organization located at our headquarters in St. Louis, MO. Our Sales & Customer Experience applications support our inside sales teams, account managers, and external customers. These applications are highly visible and are currently being used by our WWT internal and external users around the globe. We work in a fast-paced environment as a dynamic team consisting of Developers, Analysts, Architects, and Product Owners.
Successful candidates will have a background in data and application analysis and will be responsible for the translation of business needs into IT solutions with current programs, projects, and initiatives in mind. Analysts within our organization often lead efforts from kickoff to delivery by coordinating stakeholder meetings to gather and refine requirements, track progress, execute detailed testing, manage rollouts, and provide first-tier support. The ideal candidate for this position is detail-oriented, highly innovative, and has a passion for learning both business and technical processes.
At World Wide Technology (WWT), our vision is to be the best technology solution provider in the world. We have remained successful and continue to grow through the recent difficult economic conditions. We strive to build a profitable, growth company that’s also a great place to work.
Responsibilities:
- Analyze and document business needs and proposed solutions by working with a product owner, architect, and stakeholders.
- Write user stories that effectively communicate the product owner and stakeholders’ requirements and are easily consumed by our team’s developers
- Write, maintain, and conduct comprehensive functional and regression test plans. Support the identification and resolution of issues or defects during testing.
- Offer ongoing support and consultation to address functional/technical issues and ensure solutions meet end-user needs. Provide guidance and direction on production issues. Start to monitor and look into support trends that can be addressed more proactively.
- Work closely with other analysts, developers, team members, leadership, and business to ensure effective implementation. Provide guidance and support to associate analysts, helping them to develop their skills and navigate technical challenges. Share knowledge and best practices with team members to improve overall team competency.
- Assist in creating analytics dashboards to help our product organization make informed decisions
- Continuously learn and understand WWT’s business and technical processes to effectively contribute to and support the evolution of our technology solutions.
